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“Excellent hotel - Very well looked after for special occasion” 5 of 5 stars
Review of Grand Royale London Hyde Park

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Grand Royale London Hyde Park
4.0 of 5 Hotel   |   1-9 Inverness Terrace, Hyde Park, Bayswater, London W2 3JP, England (Notting Hill)   |  
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Ranked #357 of 1,052 Hotels in London
Bristol, United Kingdom
2 reviews
“Excellent hotel - Very well looked after for special occasion”
5 of 5 stars Reviewed yesterday NEW

My girlfriend and I stayed here for a birthday treat and were looked after by the staff from the moment we walked in the door up to the moment that we left. The location (20 seconds walk to Hyde Park) is superb and seems unusually quiet for such a great location in London. The hotel manager Alexander was fantastic and dealt with any concerns I had before staying. I will recommend this hotel to anyone, especially with the price of the stay it really stands out amongst so many other hotels in London

  • Stayed June 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,668 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (579)
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Level Contributor
5 reviews
5 of 5 stars Reviewed 2 days ago NEW

Great hotel. Clean, close to everything and Queensway is a very vibrant part of London.
Small rooms, but we didn't need anything bigger. Stayed one night and everything worked very well.
Very comfortable night - air conditioned on a very hot night - most gratefully received !
Would definitely stay again - charming and efficient staff. Thank you

Stayed June 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander H, General Manager at Grand Royale London Hyde Park, responded to this review, yesterday
Dear Suzi M,

On behalf of the entire team here at the Grand Royale, thank you very much for having taken the time to share this lovely review following your recent stay with us. I was pleased to see that despite your concerns regarding the size of the room your over all impression of the hotel remains a positive one, and that the service provided by the team contributed positively to your stay. Please do not hesitate to contact me directly the next time your travels take you to London, and it would be my pleasure to personally assist you with choosing a room suitable for your needs.

Kind Regards,

Alexander Henskens
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed here for 4 nights and it was everything we hoped for. We arrived around 11:00 and the front desk took our luggage so we could explore the area and grab some lunch. We were upgraded to a deluxe room on the 2nd floor when we returned and our bags were carried to our room. The room was the perfect size for the two of us and was always clean when we returned each day. The only (small) issue we had with the room was there was not a shower curtain and we had to be careful with getting water everywhere. We visited the bar one night and was very impressed with the décor of the room and the drinks were great. On our last night we arrived back around 9:00pm from dinner and was informed that the power and water were out in the hotel due to some utility issues on the street in front of the hotel. The staff was great in keeping us up to date with this issue and making sure all our needs were taking care of. The power was restored around midnight and everything back to normal. The next morning when we went to check out the manger called and paid for a cab to take us to the train station due to the power being out. It was such a great place to stay for our first trip to London and Europe. Will stay here again.

Room Tip: Ask for deluxe room
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  • Stayed June 2015, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander H, General Manager at Grand Royale London Hyde Park, responded to this review, yesterday
Dear Matt D,

Thank you ever so much for having shared this lovely review on Tripadvisor following your recent stay with us. I am absolutely delighted to see that we were able to turn around what could have been a negative experience during this dreadful ordeal that night, and ultimately provide you with a lasting positive impression. I hope to have the pleasure of welcoming you back personally in the not too distant future and remain entirely at your disposal should you ever require any assistance at all with the making of future bookings.

Kind Regards,

Alexander Henskens
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Level Contributor
55 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our second visit to Hotel and both times have been for one of the large concerts at Hyde Park. It is a great location for these events as it is a pleasant walk to get there and back.

The hotel itself is quite grand when you first walk in and the breakfast area is also nice. We got upgraded to a club room in the basement and it provided enough room for us both (our friends room was smaller but still adequate)

The room isn't anything special but we didn't spend much time in it. A few scuff marks on the skirting boards could have been easily fixed. The rest of the room was clean and there was a decent shower.

All staff we dealt with were very friendly and provided great customer service. The mark of a good hotel.

As mentioned, the location is excellent with two tube stations in the next street. Nottinghill and Portobello Road are also a short walk away. There are lots of bars and restaurants also close by.

If going to London again and will definitely stay here.

  • Stayed June 2015, traveled as a couple
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander H, General Manager at Grand Royale London Hyde Park, responded to this review, yesterday
Dear DirkBigler,

Thank you for having taken to Tripadvisor to share your feedback following your recent stay with us. Although I was pleased to see that you enjoyed your second stay as much as the first, I am disappointed to read about the avoidable maintenance niggles you mentioned, and rest assured I will be following up on this internally. Please do not hesitate to contact me directly the next time your travels take you to London, and it would be my pleasure to personally assist you in any way possible to ensure your expectations will always be exceeded at the Grand Royale.

Kind Regards,

Alexander Henskens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 3 days ago NEW

we started at the basement which we wanted to change but after 1 night we must say it wasnt that bad! after a day they gave us a room at the 4th floor - great room great service(we got chocolate to the room!!). very clean !

  • Stayed June 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander H, General Manager at Grand Royale London Hyde Park, responded to this review, yesterday
Dear Ravit N,

Thank you ever so much for having shared this lovely review on Tripadvisor following your recent stay with us. I am absolutely delighted to see that our team was able to turn around what could have been a negative experience and ultimately provided you with a lasting positive impression. I hope to have the pleasure of welcoming you back personally in the not too distant future and remain entirely at your disposal should you ever require any assistance at all with the making of future bookings.

Kind Regards,

Alexander Henskens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staffs
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Beautiful, grand building in a good location, close to tube stops
Front desk excellent, nice room (I was upgraded to a Club Room) and great breakfast
Would liked to have some access to leisure facilities (small gymnasium or similar)

  • Stayed June 2015, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander H, General Manager at Grand Royale London Hyde Park, responded to this review, yesterday
Dear Patrick B,

Thank you very much for having shared this lovely review on Tripadvisor following your recent stay at the Grand Royale. I am delighted to see you had an enjoyable experience and feel comfortable recommending us.
With regards to your feedback regarding the fitness centre, we are actually currently in the process of designing a small spa and fitness centre, which we are hoping to implement before the end of the year, so please stay tuned!

Kind Regards,

Alexander Henskens
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iasi, Romania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

This hotel is remarkable; it has a great location, near metro station Queensway and close to Hyde Park (3 minute walk).
The staff from the reception is very nice and kind, especially Iulian, Marian and Aurel. The staff in the restaurant also is very pleasant and the breakfast is really healty and generous.
The rooms are quite small but very nice and clean. I recommand this hotel for a short stay in London.

  • Stayed June 2015, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander H, General Manager at Grand Royale London Hyde Park, responded to this review, yesterday
Dear Me_AnaMaria,

On behalf of Iulian, Marian, Aurel, and of course the rest of the team here at the Grand Royale, thank you very much for having shared your feedback on Tripadvisor following your recent stay with us. I am delighted to see that you had such a pleasant experience, and hope to have the pleasure of welcoming you back here in the not too distant future.

Kind Regards,

Alexander Henskens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Royale London Hyde Park

Address: 1-9 Inverness Terrace, Hyde Park, Bayswater, London W2 3JP, England
Phone Number:
Location: United Kingdom > England > London > Notting Hill
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
#200 Business Hotel in London
#240 Luxury Hotel in London
#269 Family Hotel in London
#340 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Royale London Hyde Park 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Grand Royale London Hyde Park Hotel London
Shaftesbury London Hyde Park
Grand Royale London Hyde Park England

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