We are a mid twenties couple and were impressed from the beginning with the professional attitude and courteous nature of the staff.
We arrived at the hotel early and the staff were very helpful in checking our luggage in and storing it so that we could explore London. We returned several hours later ready to check in to find that the hotel had chosen to upgrade our room... To the Lily Langtree suite with their compliments. The hospitality, comfort and sheer delight that the staff show in assisting the patrons of the hotel is admirable.
Our entire stay was comfortable on every level and breakfast was equally excellent. Such a well managed and stocked affair with waitresses on hand to refill coffee as and when required.
Particular mention to Anifa, Rita, Gina and Gelu who helped make our stay that little bit more special. Every member of staff deserves a mention but these were all we could note down!
We will certainly be returning again; room upgrade or not! The ambience and style of the hotel is fantastic and was exactly what we had expected.
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- Also Known As:
- Grand Royale London Hyde Park Hotel London
- Shaftesbury London Hyde Park
- Grand Royale London Hyde Park England