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“Great Hotel - but consider to need upgraded rooms” 4 of 5 stars
Review of Grand Royale London Hyde Park

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Grand Royale London Hyde Park
4.0 of 5 Hotel   |   1-9 Inverness Terrace, Hyde Park, Bayswater, London W2 3JP, England (Bayswater / Notting Hill / Lancaster Gate )   |  
Hotel amenities
Ranked #461 of 1,065 Hotels in London
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great Hotel - but consider to need upgraded rooms”
4 of 5 stars Reviewed 2 days ago NEW

The Hotel is generally great, and in a great location. The breakfast service is very good, and all the staff is absolutely kind, and helpful for everything in a friendly and professional way.
The only remark is that the "superior" room, which is considered for two people, is actually too small - a queen size bed is not optimal if you are not used to it, and there is not enough space to move around the bed and - more importantly - to seat at the desk.
Upgraded room cost 25£ more (per night) and are definitely better, but I believe the dimensions of the superior rooms should be explicitly stated at the time of the reservation.

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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2,278 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Plymouth, England
Top Contributor
183 reviews 183 reviews
57 hotel reviews
Reviews in 79 cities Reviews in 79 cities
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Found this one by chance and loved it. The Grande has a special history and is worth a visit just to see the plasterwork in the theatre bar. The whole thing functions well and the staff were knowledgeable, friendly and helpful. The breakfast buffet was nicely presented and my room quiet and comfortable.
A very successful stay and I shall visit again.

Stayed January 2015, traveled on business
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Glasgow, United Kingdom
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11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Myself & partner stayed at the Grand Royale for 3 nights. The hotel is very grand outside & inside. We stayed in room 412 the only fault we had was the room was way to small, we could have complained but we did'nt see any point as we were out most of our stay. The breakfast was lovely, it was included, fresh fruit was sent to our room which was nice. We will be returning to London later this year & we will go back to stay at the Grand Royale & hopefully get a bigger room. We would like to thank all staff at the Grand Royale for making our stay enjoyable look forward to coming back.

Stayed January 2015, traveled as a couple
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1 review
4 of 5 stars Reviewed 5 days ago NEW

A very clean , well located, well maintained hotel with very helpful and friendly staff. Highly recommended and i would stay here again. The rooms are compact , but modern and tidy. Without doubt , one of the nicest hotels i have booked in central London.

  • Stayed January 2015, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW via mobile

My boyfriend had booked for us to stay here for two nights in January for my birthday. On arrival we were amazed by the inside and outside of the hotel as well as the location. When we went to check in there was a "complication" with our booking, meaning we were moved to the hotel down the road.
It appears this is a reoccurring problem, and there was no apology from the staff, they just took the payment and sent us down the road to the Shaftsbury hotel.
This was not as attractive in the reception area, however the receptionist understood our concerns and upgraded our room to a club room with the inclusion of breakfast. All free of charge. This did make us feel more appreciated and showed the staff were customer orientated.
The room was small but lovely decorated and had everything we required.
Breakfast was average but not bad for a freebie.
On checking out the staff thanked us for our stay and offered to store our bags until we were due to leave for our train.
I was very impressed by the Shaftsbury, but the service from the Grand Royal was appalling!!

  • Stayed January 2015
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Alexander H, General Manager at Grand Royale London Hyde Park, responded to this review, 5 days ago
Dear Cloger365,

I am terribly sorry for the unfortunate situation which resulted in us not being to accommodate you at the Grand Royale, and very disappointed that the service provided during the process was not up to expectations. I am relieved that our sister hotel was able to provide you with a pleasant experience for the special occasion in the end, but would still cherish the opportunity to have a conversation with you regarding this, and have sent you a private message accordingly. I look forward to hearing from you, and in the meantime, wish you well.

Kind Regards,

Alexander Henskens
Hotel Manager
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

beautiful hotel friendly helpfull staff highly recommend we will be staying again. We stayed in the lily Langtry suit the bath room was gorgeous very tastefully decorated very clean and the under floor heating was a bonus the room was very welcoming cosy and clean. The breakfast was lovely a wide range to suit everyone's taste. We throughly enjoyed our stay and anytime we r in London this is the hotel we will be staying in

  • Stayed January 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Alexander H, General Manager at Grand Royale London Hyde Park, responded to this review, 5 days ago
Dear misskirstymarie,

Thank you ever so much for having shared this wonderful review! I am delighted you enjoyed your stay with us in the amazing Lillie Langtry Suite, and that your expectations were exceeded on all fronts. I look forward to personally welcoming you back in the hopefully not too distant future, and in the meantime, wish you well.

Kind Regards,

Alexander Henskens
Hotel Manager
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Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We are just home from a two night stay in this hotel.
It was my partner's Birthday so I rang ahead and organised cake and drinks in advance with a very pleasant and helpful manager.
On our arrival Sunday the hotel looked beautiful inside and out. Check in was efficient not warm or welcoming though.
We had booked a club room and like all other comments we agree that the rooms are very small and our bathroom was in line with cruise ship size bathrooms.
i do feel that room cleaning needed the smallest improvements like cleaning light switch and plug sockets, door frames and handles.
As organised cake and drinks were in the room with a hand written card and box of chocolates :-) lovely touch!
Breakfast on both mornings was fantastic!
This hotel is across the road from Hyde Park and is a 2 minute walk from two tube stations! Fantastic location if you want to stay in London but in a quite beautiful part of London with very easy access to the heart of the city.
We paid €477 for two nights B&B with Birthday extras in room on arrival.
Bottom line in reviewing this hotel is, if you love dark old world creaking floorboards and sash windows kind of accommodation and room and bathroom doesn't bother you then this is the hotel for you but if you want bright, freash, modern, spacious and brand spanking new then you need to look up another hotel.

Stayed January 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander H, General Manager at Grand Royale London Hyde Park, responded to this review, 6 days ago
Dear butterfly2711,

Thank you for having taken the time to share a review on Tripadvisor following your recent stay with us. Althoutgh I was pleased to see that your pre-arrival experience was positive as a result of our breakfast, as well as the support from Ankur our House Manager, I was sorry to see that you felt the check-in was less warm, and please accept my apologies for this; detailed feedback such as yours is of a valuable contribution to us to improve our products and services for the future, and I thank you for having shared this comment. I was also disappointed to see your comments relating to the cleanliness of the room and rest assured I will be following up internally on this. As you quite rightly mentioned, due to the fantastic heritage of our building and the corresponding Grade I listed status, the feel of the hotel is not modern, and there may indeed be the odd bit of creaking floorboard in the hotel, adding to the character of the building. We are very proud of our history, but as you rightly remarked, would always recommend our guests to do their research prior to booking with us, to ensure this is the right fit to match expectations.
Thank you again for having shared this detailed and constructive feedback, and I hope to have the pleasure of welcoming you back in the foreseeable future.

Kind Regards,

Alexander Henskens
Hotel Manager
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Additional Information about Grand Royale London Hyde Park

Address: 1-9 Inverness Terrace, Hyde Park, Bayswater, London W2 3JP, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
#281 Luxury Hotel in London
#297 Business Hotel in London
#378 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Royale London Hyde Park 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Grand Royale London Hyde Park Hotel London
Shaftesbury London Hyde Park
Grand Royale London Hyde Park England

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