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Grand Royale London Hyde Park: Traveler Reviews

4.0 of 5
1-9 Inverness Terrace, Hyde Park, Bayswater, London W2 3JP, England (Bayswater / Notting Hill / Lancaster Gate )
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Grand Royale London Hyde Park
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1,339 reviews from our community

Traveler rating
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Families
125
 
Couples
517
 
Solo
120
 
Business
269
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Exeter, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Wouldn't stay again. Avoid room 008!!”
2 of 5 stars Reviewed March 2, 2013

I stayed at the Grand Royale for 3 nights in Feb. It IS in an excellent location, a few minutes from the District/Circle/Central lines, shops and restaurants. The public areas are very nice, old-English style. My room(s) were clean, and the bathrooms were modern. Unfortunately that's all I can recommend about it.

I was in London for job interviews, and booked a Deluxe Single, thinking "hey, I don't need a fancy room, just somewhere to sleep". Unfortunately, sleep was impossible!

My tiny (TINY) room was in the basement, and looked out onto an external stairwell that was filled with rubbish bins and bags of linen (check out the traveller photos, there are a few pictures of it from Julesbusiness). I didn't initially care about the "view", but was worried about security. As I said, the window is right next to the stairs and is of the old pull-up style, held closed only by a small latch. But, it was late, I'd been travelling for hours and was tired, so I decided to ignore it and go to sleep (wearing an extra jumper because there was a cold draft from the window).

Unfortunately, all night long, people were in and out of the stairwell, emptying bins and throwing down more bags, talking loudly and laughing. Every time I started to drift off, there would be another almighty crash of bottles or loud conversation. Didn't sleep a wink, even with earplugs. Around 4:00, in desperation, I put headphones on and tried to drown it out with music (to no avail). At some early hour, guys in hi-viz vests came to collect the bags or do something with them, I'm not sure. They yelled to one another for a while until I ripped the curtains open and gave them a look of murder. They then quietened, but there was still the noise of the bags being moved.

So, started my first day of interviews with zero sleep. Finished the last one at about 6pm, and went back to the hotel to demand a different room. They were obliging, and swapped me to another Single room on the third floor, which was even smaller (no more "Deluxe" for me, and no refund of the price difference). There was barely space for the single bed and a tiny table and wardrobe. The room was clean, but sweltering (poor aircon), the door lock was broken, and there was no network cable, which was a drag because I hadn't brought one. However, despite being next to the stairs and lifts, this room was relatively quiet, so I did manage to sleep for the next few nights. Hence the two stars instead of one.

I'm sure there are nicer rooms if you're willing to pay a bit more, but I certainly wouldn't stay here again on a budget!

Room Tip: Avoid the basement rooms, especially 007 and 008, which are incredibly noisy.
See more room tips
  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask kiwiaroundtheworld about Grand Royale London Hyde Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review
March 6, 2013
Dear Guest,

Thank you for choosing the Grand Royale London Hyde Park for your recent visit to London.

We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the inconvenience caused to you during your stay.

It would be highly appreciated if you could contact me on fom@grandroyalelondon.co.uk as per your earliest convenience so we can talk discuss this further.

Once again, kindly accept our sincere apologies & we look forward to welcoming you back at the Grand Royale London Hyde Park.

Thank you very much.

Yours Sincerely,
Ankur Sehgal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“Shocking service!!”
2 of 5 stars Reviewed February 28, 2013

Lobby area is smart. Had to wait ten minutes at reception without even being acknowledged by a member of staff though. Eventually a very frosty receptionist checked me in but would not accept the payment that my fiancé had made on his card. Just as well I had another card on me. She didn't offer me any details about the hotel..where the bar was etc and nobody offered to help with luggage. When I entered the room there was a steep set of six stairs directly behind the door which I fell down because nobody bothered to warn me, and given all the marks that were on the walls I will assume that I am not the first to have injured themselves. The room itself was semi clean..a few cobwebs high up on the walls and ceiling where the maid couldn't reach obviously and I am pretty sure that the room must have been a broom cupboard at some stage because it was so small. When I made the booking I was led to believe I had a mini bar, room service and also an iron and ironing board...I had none of these things. There is no way this is a 4 star hotel!

Room Tip: The rooms are tiny. I booked a superior double as it was described as "spacious". Laughabl...
See more room tips
  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Stacey C about Grand Royale London Hyde Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review
March 6, 2013
Dear Guest,

Thank you for choosing the Grand Royale London Hyde Park for your recent visit to London.

We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the inconvenience caused to you during your stay.

It would be highly appreciated if you could contact me on fom@grandroyalelondon.co.uk as per your earliest convenience so we can talk discuss this further.

Once again, kindly accept our sincere apologies & we look forward to welcoming you back at the Grand Royale London Hyde Park.

Thank you very much.

Yours Sincerely,
Ankur Sehgal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
“another enjoyable stay”
5 of 5 stars Reviewed February 27, 2013

this was our second stay at this hotel, it is now our hotel of choice in london. it is well situated for shops [oxford street and knightsbridge] just a few minutes walk away and next to hyde park. the hotel staff are all very helpful and the breakfast are excellant with plenty choice. rooms are very comfortable with all you need for your visit. already planning our next visit

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 11 more reviews by pamsteve091 for London
Ask pamsteve091 about Grand Royale London Hyde Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review
March 3, 2013
Dear Guest,

Thank you for staying at Grand Royale London Hyde Park.

Our mission is to make your stay memorable in every way, and your comments will provide us with the information we need to maintain our high level of service.

We look forward to having the opportunity of welcoming you back to the Grand Royale London Hyde Park in the not too distant future.

Yours Sincerely,
Ankur Sehgal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Classy and peaceful.”
4 of 5 stars Reviewed February 26, 2013

The Grand Royale is well presented and the staff are very friendly. It has a nice peaceful and relaxed atmosphere. The English breakfast is also great. If you like Chinese food there are many restaurants just around the corner :-D

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Robb H about Grand Royale London Hyde Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review
February 27, 2013
Dear Guest,

Thank you for staying at Grand Royale London Hyde Park.

Our mission is to make your stay memorable in every way, and your comments will provide us with the information we need to maintain our high level of service.

We look forward to having the opportunity of welcoming you back to the Grand Royale London Hyde Park in the not too distant future.

Yours Sincerely,
Ankur Sehgal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lausanne, Switzerland
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Lovely stay as usual”
5 of 5 stars Reviewed February 26, 2013

Very enjoyable stay as per usual at the Grand Royale. Very kind staff and lovely room! Excellent breakfast and really great location 2mins walk from Queensway tube station.
Will definitely be return once again in the near future!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask DrEmmaB about Grand Royale London Hyde Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnkurSehgal, Front Office Manager at Grand Royale London Hyde Park, responded to this review
February 27, 2013
Dear Guest,

Thank you for staying with us at the Grand Royale London Hyde Park.

I am writing to you personally to thank you for your stay with us. I am delighted to know that you had an enjoyable and comfortable time during your stay with us. We will surely take a note of your feedback which will help us to deliver excellent customer service.

We will look forward to welcome you back and do let me know if I can be of any further assistance.

Yours Sincerely,

Ankur Sehgal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Grand Royale London Hyde Park

Also Known As:
Grand Royale London Hyde Park Hotel London
Grand Royale London Hyde Park Hotel
Shaftesbury Hyde Park
Shaftesbury London Hyde Park
Shaftesbury Hyde Park Hotel
Grand Royale London Hyde Park England
Address: 1-9 Inverness Terrace, Hyde Park, Bayswater, London W2 3JP, England
Phone Number:
Region: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar/Lounge Business Center Free High-Speed Internet Restaurant Suites
Hotel Style:
#298 Luxury Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
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