I stayed here for two nights on business in February 2013. The hotel itself is clean enough, but the 4-star rating seems a tad generous. I stayed in a room below street level, opening onto the street. The windows are only single-glazed and so it was very noisy. I didn't realise that there are several hostels opposite the hotel too, so being on the sub-ground floor, with the single-glazed windows meant that it was very noisy at times and difficult to sleep. The rooms were a very good size, but the shower room was very poorly laid out - the toilet was right up against the wall on one side, which made sitting on it very unpleasant. Equally, the toilet-roll holder was behind a corner wall, about 6 inches off the ground - again, a bizarre and inconvenient place to have it. The shower soap holder was really loose. The grand living room is very spectacular, but the bar is in a separate room, so if you want to have a drink in the hotel's splendid room, you have to carry them through from a separate room. Overall, this was clean, convenient and near Queensway tube, so very convenient for work, but I wouldn't stay again if I could choose a different location.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 13, 2013
Dear Guest,
Thank you for your comments regarding your recent booking with us here at the Grand Royale London Hyde Park.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at fom@grandroyalelondon.co.uk.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Yours Sincerely,
Ankur Sehgal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.