Booked via Laterooms.com on the basis of cost and location. Seeing the reviews on Laterooms, I decided on the 'Club' upgrade. On arrival there was fruit and wine in the room but the room was smaller than expected. Later that evening I checked the hotel website and concluded that we were not in a 'spacious Club room' and complained at the front desk. The receptionist seemed embarrassed and guaranteed to move us the following day. The move went seamlessly and we were put into a bigger, family room which was quite acceptable.
All in all the staff were very good, the room was clean and comfortable, the location in Bayswater with two tube stations just around the corner was very good and the breakfast was excellent. I considered it good value for money and would return - as long as the hotel could guarantee that the room I booked was the one I was allocated from the first night!
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- Also Known As:
- Grand Royale London Hyde Park Hotel London
- Shaftesbury London Hyde Park
- Grand Royale London Hyde Park England