I stayed for 2 nights on business. The website attracted me. It was however fairly misleading in my experience. The building is absolutely stunning, stained glass, wood panelling and many, many more original features on a gorgeous Georgian street, right next to Hyde Park. However, the welcome was cold to say the least. The receptionist did not even acknowledge me for about 5 minutes. Another person at the desk was busy too, dealing with complaints from other guests. The room I was given was described as deluxe and it was pleasantly decorated and the bathroom was spotless but there was no full length hanging anywhere (just a small cupboard with hanging for shirts/tops only) and no coat hooks. My room was in the basement with an external storage area directly outside (3 feet from the window) which was brightly lit day and night and people noisily loading and unloading from it day and night. The room was therefore not private and i had to have the curtains closed permanently and i had a terrible night's sleep. As a woman travelling on my own i did not feel particularly safe either with people right outside my window all the time. The hotel is supposed to have a restaurant but when i enquired about it i was told there was no food available (whether in a restaurant or via room service) ither than breakfast. Instead i was directed to Bayswater road where there are shops and restaurants, but again as a woman travelling alone, i did not particularly want to go wandering around London on my own at night. Breakfast was adequate, but the staff were miserable and obviously do not want to be there. A real shame - the place has such potential but the poor facilities and dreadful atmosphere created by the miserable staff really let the place down. I would never stay here again.

it seems that this hotel is being managed by the group of irresponsible people. As I booked the room and recieved the confirmation then it turned out that on my arrival they do not have room at all. thus i was forced to be transfered in another hotel which is located next to the Heathrow. I was in shock as there were a lot of business meeting had been appointed from my side. the people at the desk was rough and did not even listen to me. Anyway my short trip was spoiled completely. so now it is up to you to book place in this so called hotel or not.

Have just returned from a weekend stay in this hotel, and had a very enjoyable time.

The exterior of the hotel is lovely, and this extends to a very impressive reception and lobby area. Our room was well presented, nicely furnished and very clean. Yes the room was on the smaller side, but it was certainly more than spacious enough enough for our needs, as was the bathroom. I had booked a deluxe room and had initially been detered by reading some negative reviews regarding them, but tempted by the price of 40pppn for the weekend including breakfast I took a chance and was pleasantly suprised.

The breakfast in the hotel was of the highest order, from a vast array of cooked items to a delicious continental spread.

The hotel is also in a superb location, with 2 tube stations Queensway and Bayswater a couple of minutes walk, and the bustling high street of Bayswater with its myriad of eateries and shops also within a 2 minute walk. Hyde Park and Kensington Gardens are right on the doorstep.

Overall I was delighted with my stay, and wouldn't hesitate booking at this hotel again.

Please any client, don't expect as you have booked a room you will have one! I had an email from the manager the night before I arrived explaining there was a problem with my room but I would be accomodated over the road at a sister hotel. Fine, now you have to bear in mind that I was there for the World Travel Market! My boss is the owner of a very high level property in Portugal! So, My boss checked in the morning I had a room, all confirmed. I was staying there! I was taking my case across London and wanted a base. So we arrived at the hotel at approx 11.30 with no room for me! I had been reserved a room in Heston ( Heathrow). So imagine how happy I was to be put in a taxi ( at their cost) to be taken West when I had to be going East in the morning! The hotel at Heathrow is new and the bed is to die for and could not recommend highly enough. However I did have to return to to the Grand Royale the following evening! All the jokes became a reality with well you will probably have my cupboard from the Director of Sales!

It really makes me feel shame for this level of accomodation in the UK. I was lucky to be sent to thieir Heathrow hotel as it was lovely. But not good when I was at a show in East London! This hotel was horrific! The customer service was awful and the bed was so hard I could't sleep. If you book an executive single be prepared for just that! You will have a very hard bed, and will just have room to go to the bathroom have a desk and slide onto bed! Please don't judge London by the standards at this hotel! It makes me ashamed to be a Londoner!