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Grand Royale London Hyde Park: Traveler Reviews

4.0 of 5
1-9 Inverness Terrace, Hyde Park, Bayswater, London W2 3JP, England (Bayswater / Notting Hill / Lancaster Gate )
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Grand Royale London Hyde Park
Ranked #599 of 1,081 hotels in London
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1,338 reviews from our community

Traveler rating
    286
    428
    242
    142
    240
See reviews for
Families
125
 
Couples
517
 
Solo
120
 
Business
269
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
BAku
2 reviews
6 helpful votes 6 helpful votes
“very poor experience”
1 of 5 stars Reviewed December 26, 2012

it seems that this hotel is being managed by the group of irresponsible people. As I booked the room and recieved the confirmation then it turned out that on my arrival they do not have room at all. thus i was forced to be transfered in another hotel which is located next to the Heathrow. I was in shock as there were a lot of business meeting had been appointed from my side. the people at the desk was rough and did not even listen to me. Anyway my short trip was spoiled completely. so now it is up to you to book place in this so called hotel or not.

  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
Ask Alik M about Grand Royale London Hyde Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GouravGupta, Front Office Manager at Grand Royale London Hyde Park, responded to this review
December 27, 2012
Dear Guest,

Thank you for choosing the Grand Royale London Hyde Park for your recent visit to London.

We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the inconvenience caused to you during your stay.

It would be highly appreciated if you could contact me on fom@grandroyalelondon.co.uk as per your earliest convenience so we can talk discuss this further.

Once again, kindly accept our sincere apologies & we look forward to welcoming you back at the Grand Royale London Hyde Park.

Thank you very much.

Yours Sincerely,
Ankur Sehgal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Great Hotel”
5 of 5 stars Reviewed December 24, 2012

Have just returned from a weekend stay in this hotel, and had a very enjoyable time.

The exterior of the hotel is lovely, and this extends to a very impressive reception and lobby area. Our room was well presented, nicely furnished and very clean. Yes the room was on the smaller side, but it was certainly more than spacious enough enough for our needs, as was the bathroom. I had booked a deluxe room and had initially been detered by reading some negative reviews regarding them, but tempted by the price of 40pppn for the weekend including breakfast I took a chance and was pleasantly suprised.

The breakfast in the hotel was of the highest order, from a vast array of cooked items to a delicious continental spread.

The hotel is also in a superb location, with 2 tube stations Queensway and Bayswater a couple of minutes walk, and the bustling high street of Bayswater with its myriad of eateries and shops also within a 2 minute walk. Hyde Park and Kensington Gardens are right on the doorstep.

Overall I was delighted with my stay, and wouldn't hesitate booking at this hotel again.

Room Tip: Our room was on the very top floor, right at the back and offered a great nights sleep.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Richard G about Grand Royale London Hyde Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GouravGupta, Front Office Manager at Grand Royale London Hyde Park, responded to this review
December 26, 2012
Dear Guest,

Thank you for staying at Grand Royale London Hyde Park.

Our mission is to make your stay memorable in every way, and your comments will provide us with the information we need to maintain our high level of service.

We look forward to having the opportunity of welcoming you back to the Grand Royale London Hyde Park in the not too distant future.

Yours Sincerely,
Ankur Sehgal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wimborne Minster, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Horrific”
1 of 5 stars Reviewed December 23, 2012

Please any client, don't expect as you have booked a room you will have one! I had an email from the manager the night before I arrived explaining there was a problem with my room but I would be accomodated over the road at a sister hotel. Fine, now you have to bear in mind that I was there for the World Travel Market! My boss is the owner of a very high level property in Portugal! So, My boss checked in the morning I had a room, all confirmed. I was staying there! I was taking my case across London and wanted a base. So we arrived at the hotel at approx 11.30 with no room for me! I had been reserved a room in Heston ( Heathrow). So imagine how happy I was to be put in a taxi ( at their cost) to be taken West when I had to be going East in the morning! The hotel at Heathrow is new and the bed is to die for and could not recommend highly enough. However I did have to return to to the Grand Royale the following evening! All the jokes became a reality with well you will probably have my cupboard from the Director of Sales!

It really makes me feel shame for this level of accomodation in the UK. I was lucky to be sent to thieir Heathrow hotel as it was lovely. But not good when I was at a show in East London! This hotel was horrific! The customer service was awful and the bed was so hard I could't sleep. If you book an executive single be prepared for just that! You will have a very hard bed, and will just have room to go to the bathroom have a desk and slide onto bed! Please don't judge London by the standards at this hotel! It makes me ashamed to be a Londoner!

Room Tip: Please do not book a single! Horrible!
See more room tips
  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Sue R about Grand Royale London Hyde Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GouravGupta, Front Office Manager at Grand Royale London Hyde Park, responded to this review
December 26, 2012
Dear Guest,

Thank you for choosing the Grand Royale London Hyde Park for your recent visit to London.

We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the inconvenience caused to you during your stay.

It would be highly appreciated if you could contact me on fom@grandroyalelondon.co.uk as per your earliest convenience so we can talk discuss this further.

Once again, kindly accept our sincere apologies & we look forward to welcoming you back at the Grand Royale London Hyde Park.

Thank you very much.

Yours Sincerely,
Ankur Sehgal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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“I really enjoyed my stay twice now”
5 of 5 stars Reviewed December 21, 2012

I stayed twice at this hotel and it was really nice yet affordable. The rooms are quite small for the ones I stayed in but it's clean and I had free WiFi which is also good. The history of the building is also a plus for who's interested.

Room Tip: I prefer tub baths so that could be a pointer, some rooms are showers only.
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask f b about Grand Royale London Hyde Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GouravGupta, Front Office Manager at Grand Royale London Hyde Park, responded to this review
December 23, 2012
Dear Guest,

Thank you for staying at Grand Royale London Hyde Park.

Our mission is to make your stay memorable in every way, and your comments will provide us with the information we need to maintain our high level of service.

We look forward to having the opportunity of welcoming you back to the Grand Royale London Hyde Park in the not too distant future.

Yours Sincerely,
Ankur Sehgal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
“Grand Royale London Hyde Park”
4 of 5 stars Reviewed December 20, 2012

There are many hotels in the Bayswater area that in my opinion are bedroom factories. The Grand Royale are not one of these they actually care about your stay. The rooms are small but clean and well equiped. The size of the rooms mirror the size of the bill very reasonable for London in fact half of what i usually pay.

I normally stay in the heart of the West End on my weekly visit to London but on one occasion I could not get in to my normal hotel and my office put me in to the Grand Royale and although it is a little further away from my area of business they have treated me exceptionally well. I have now stayed there three times in a row. If you do not want to pay the extortionate prices many London hotels charge give the Grand Royale a try.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask kamech about Grand Royale London Hyde Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GouravGupta, Front Office Manager at Grand Royale London Hyde Park, responded to this review
December 23, 2012
Dear Guest,

Thank you for staying at Grand Royale London Hyde Park.

Our mission is to make your stay memorable in every way, and your comments will provide us with the information we need to maintain our high level of service.

We look forward to having the opportunity of welcoming you back to the Grand Royale London Hyde Park in the not too distant future.

Yours Sincerely,
Ankur Sehgal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Royale London Hyde Park

Also Known As:
Grand Royale London Hyde Park Hotel London
Grand Royale London Hyde Park Hotel
Shaftesbury Hyde Park
Shaftesbury London Hyde Park
Shaftesbury Hyde Park Hotel
Grand Royale London Hyde Park England
Address: 1-9 Inverness Terrace, Hyde Park, Bayswater, London W2 3JP, England
Phone Number:
Region: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar/Lounge Business Center Free High-Speed Internet Restaurant Suites
Hotel Style:
#298 Luxury Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
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