The hotel looks very nice when you go into the reception, all leather and polished wood. Unfortunately, the luxury stops there. The rooms are in the basement of the hotel and are nicely decorated but they are really small and cramped. It is impossible to actually use the wardrobe or desk because of the lack of space. However, this is to be expected in central London where space is at a premium what is not expected is the smell of sewage which came from the bathroom and which made it almost impossible to actually use the bathroom. There is also no heat. There is a heating control on the wall but no actual heat so the room is extremely cold, especially because of the large old window which is approximately 10" from the bed. However the most annoying part of it was the telephone which had no connection, I don't mean it was broken I mean it had no connection, wires, plug etc., it was just for show. This was extremely inconvenient as my cell phone was not operational and I was dependent on either the internet or telephone to keep in contact. The guest computer in the lobby was not working and after waiting for a call in my room for sometime and realizing that no incoming call was possible, I had to go to reception to make my call. However, the breakfast was amazing, the wait staff friendly and helpful and with just a few upgrades this could actually be a reasonable hotel. If the smell of sewage in the bathroom and the freezing temperature in the rooms could be dealt with then this would become a hotel that gives some value for money.
Ask to check the bathroom, the sewage smell is overpowering in some of them.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for choosing the Grand Royale London Hyde Park for your recent visit to London.
We consider the guest feedback of paramount importance whether good or bad. I sincerely and profusely apologies for the inconvenience caused to you during your stay.
It would be highly appreciated if you could contact me on email@example.com as per your earliest convenience so we can talk discuss this further.
Once again, kindly accept our sincere apologies & we look forward to welcoming you back at the Grand Royale London Hyde Park.
Thank you very much.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.