My girlfriend organised this stay as a surprise for my birthday, and we had a lovely stay. The hotel reception and lounge are exactly like the pictures on the website and are beautiful. Like one of the other reviewers, we arrived early (13:00), only to be told that check-in wasn't till 14:00, so, like them, we left our bags at the hotel and walked over to Kensington Gardens/Hyde Park for a look around. As the Winter Wonderland was on, we didn't actually return to the hotel until after 17:00 where we were given our room key and our bags were delivered to our room. Whilst there WERE a few scuff marks on the walls, the room itself was very pleasant. Our window didn't have a view (unless you're a massive fan of whitewashed walls) but at least this meant the room was very quiet, and the only other thing that detracted from it was the very small shower screen, which meant having to be very careful about one's positioning whilst showering. Unlike the other reviewer we didn't have to use all the towels mopping up the bathroom.
The location of the hotel is ideal, and whilst Inverness Terrace is very quiet, Bayswater is literally two minutes walk away (come out of the hotel, turn left and then next left and lo and behold, shops and restaurants aplenty!). Bayswater and Queensway tube are both practically on the doorstep, which is perfect if your bag doesn't have wheels!
Overall, we were delighted with our stay at the Grand Royale. The satff were very helpful, the food was great and the hotel itself is ideally placed for getting around London.
One tip I WOULD offer is that if one of you has to leave the room whist the other remains inside (OK I admit, I had to keep going outside for a cigarette!) you can take the room key and leave any similar sized card in the lightswitch to keep the lights on!
We left some items by accident and when I contacted the hotel the following day, they had recovered them and forwarded them to us at no cost to ourselves.So extra kudos to them!
I would definitely recommend this hotel, and we will certainly be going back again.
We were on the ground floor at the rear of the hotel, and whilst we didn't have a view, the room...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 8, 2012
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Thank you for staying with us at the Grand Royale London Hyde Park.
I am writing to you personally to thank you for your stay with us. I am delighted to know that you had an enjoyable and comfortable time during your stay with us. We will surely take a note of your feedback which will help us to deliver excellent customer service.
We will look forward to welcome you back and do let me know if I can be of any further assistance.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.