I got moved here after initially booking with Shaftesbury Premier Paddington who said that they had 'maintenance issues' so couldn't accommodate me.
It is a very impressive entrance from the exterior and in the lobby/reception area it is spectacular. I'm sure that many overseas visitors will be delighted with this area as it simply exudes old world English charm. However, from here, things can go downhill.
In common with a number of reviews on Tripadvisor, whilst I was checking in, an irate couple were complaining about their alleged 'double room' that was merely the size of single with a double bed placed in it and they couldn't even walk around the bed. They were booked in for a fortnight apparently.
Anyway, only one night for a business trip for me. I was given the key to room 007 in the basement and as soon as I reached the bottom of the stairs, the smell of dampness was very strong. Entered my room and it was a story of contrasts. A very nice and clearly recently modernised bathroom and a tastefully decorated and laid out bedroom, but other things let it down such as architrave that hadn't been cleaned properly and my delightful view of London from my one window that were bags of rubbish and used linen.
The stacks of bags outside my window were cleared away the next morning......and I certainly knew about it as the activity was taking place right outside my window (i.e. about 6 foot from where I was sleeping) between 6.30 and 7.00 in the morning. The activity then didn't stop as there was an external door to the right of my window that clearly led to something or other that staff were often walking in and out of.
One of the more unusual features of this room was the safe. It was housed in the top of the wardrobe, but it was lightweight and not secured down in any way, so I could simply lift it out of the wardrobe and carry it anywhere.
Breakfast was fantastic though. A great selection, well stocked, good quality and all served in a lovely dining room.
I really don't know what to make of this place. The public areas are very impressive, my room was a bit of mixed bag and some other people are downright unhappy with their rooms. I just wanted a bed for the night on a business trip so the negatives were no big deal to me, however I would have taken a different view if I was visiting for leisure and especially if I had to have that room for a few days or longer.
Would I return? Very unlikely. Some very important aspects of the bedrooms really let down what could otherwise be quite a special and quaintly English experience for visitors.
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- Also Known As:
- Grand Royale London Hyde Park Hotel London
- Shaftesbury London Hyde Park
- Grand Royale London Hyde Park England