This hotel takes your booking (and your money) but when you arrive you are informed that there is a 'problem with the heating' and that you will be moved to their sister hotel in HEATHROW. You end up paying central london rates for a shabby hotel miles away in Heathrow!!
This hotel has an over booking policy to fill up other worse hotels that are part of the same chain - you end up paying a premium for a poor quality hotel which you would never have booked.
I read reviews on here warning of this over booking policy but I loved the look of the hotel and thought that if I arrived 2hrs before booking everything would be fine. I arrived 2hrs early but was told I'd have to go to heathrow, another couple arrived after me to check in and were checked in fine. I stood my ground and argued with the manager but I was still not checked in. There was no way I was paying a central london rate to stay miles away so i left and found alternative accomodation elsewhere.
BE WARNED AND DO NOT BOOK THIS HOTEL - THE STAFF ARE ALSO VERY RUDE!!!
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- Also Known As:
- Grand Royale London Hyde Park Hotel London
- Shaftesbury London Hyde Park
- Grand Royale London Hyde Park England