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Grand Royale London Hyde Park: Traveler Reviews

4.0 of 5
1-9 Inverness Terrace, Hyde Park, Bayswater, London W2 3JP, England (Bayswater / Notting Hill / Lancaster Gate )
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Grand Royale London Hyde Park
Ranked #599 of 1,081 hotels in London
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1,339 reviews from our community

Traveler rating
    286
    428
    242
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    240
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Families
125
 
Couples
517
 
Solo
120
 
Business
269
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Winscombe, United Kingdom
2 reviews
“Classy”
4 of 5 stars Reviewed November 28, 2012

I have stayed here a number of times, the entrance, bar, lounge and breakfast room are excellent, very classy with original features.

The rooms are quite small, but are well appointed, most windows dont open, but the area is quiet

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Chris G about Grand Royale London Hyde Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GouravGupta, Front Office Manager at Grand Royale London Hyde Park, responded to this review
December 1, 2012
Dear Guest,

Thank you for staying with us at the Grand Royale London Hyde Park.

I am writing to you personally to thank you for your stay with us. I am delighted to know that you had an enjoyable and comfortable time during your stay with us. We will surely take a note of your feedback which will help us to deliver excellent customer service.

We will look forward to welcome you back and do let me know if I can be of any further assistance.

Yours Sincerely,

Ankur Sehgal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
“small rooms - beware”
2 of 5 stars Reviewed November 28, 2012

This hotel is well placed for access to Oxford and Regent Sts, Hyde Park and other areas. However the 4 stars it is awarded on various websites is a long stretch. The room needs painting, wallpaper is tired. The bathroom in our room is far too small for any average sized person. The toilet sits against the wall, and you basically have to sit sideways. The shower is roughly 2 foot square, and you cannot keep the shower curtain closed. In fact, I am surprised if it actually conforms to building code.
In fairness to the hotel, staff are friendly, and when approached will move us to another room in the morning. We will wait and see...

Room Tip: If you decide to choose this hotel, make sure you ask staff to view the room first!
See more room tips
  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Pete L about Grand Royale London Hyde Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GouravGupta, Front Office Manager at Grand Royale London Hyde Park, responded to this review
December 1, 2012
Dear Guest,

Thank you for your comments regarding your recent booking with us here at the Grand Royale London Hyde Park.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at fom@grandroyalelondon.co.uk.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Yours Sincerely,
Ankur Sehgal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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“Location ok, hotel another London disappointment”
1 of 5 stars Reviewed November 27, 2012

Staff is trying to stay calm despite the horror situations in a 4* Hotel! But in London everything is possible,tiny rooms,not adequate for couple sharing,dont stay on floor 7 or 8! elevators slow,breakfast buffet basic but ok served by helpful people! When asked for Manager was given business card to contact by mail! Great Hospitality but thats London, summing up: a rip-off!

Room Tip: always confirm room size in your confirmation!
See more room tips
  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Sunny W about Grand Royale London Hyde Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GouravGupta, Front Office Manager at Grand Royale London Hyde Park, responded to this review
December 1, 2012
Dear Guest,

Thank you for your comments regarding your recent booking with us here at the Grand Royale London Hyde Park.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at fom@grandroyalelondon.co.uk.

Yours Sincerely,
Ankur Sehgal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farum, Denmark
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
“will stay again next time”
4 of 5 stars Reviewed November 27, 2012

We enjoyed our stay at Grand Royale London Hyde Park. Often pictures on websides and internet promisses more than you get in real life, but in this case we got exactly what we were hoping for. Yes the rooms are small, but hotel rooms in London are small, and at Grand Royale the rooms are decorated with taste and they are clean. We loved the bathtub :-) And breakfast was enjoyable. The staff was wery helpfull and accomedating. Our only complaint was, that our room wasn't ready at check in, and we had to wait for one hour. Next time I visit London, I will be staying at the Grand Royale London Hyde Park.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by Deamariapetersen for London
Ask Deamariapetersen about Grand Royale London Hyde Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GouravGupta, Front Office Manager at Grand Royale London Hyde Park, responded to this review
December 1, 2012
Dear Guest,

Thank you for staying with us at the Grand Royale London Hyde Park.

I am writing to you personally to thank you for your stay with us. I am delighted to know that you had an enjoyable and comfortable time during your stay with us. We will surely take a note of your feedback which will help us to deliver excellent customer service.

We will look forward to welcome you back and do let me know if I can be of any further assistance.

Yours Sincerely,

Ankur Sehgal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, Surrey, England
Top Contributor
61 reviews 61 reviews
59 hotel reviews
Reviews in 52 cities Reviews in 52 cities
63 helpful votes 63 helpful votes
“Good location, good hotel if you get a discounted rate”
3 of 5 stars Reviewed November 26, 2012

If their website is to be believed, we should have paid nearly £400 for our room for one night! However, we paid just over £100 at the weekend. If we had paid the full rate I would have been very disappointed. However, for what we did pay, we had a comfortable stay in a hotel well located for Hyde Park and two nearby tube stations.
Our 'deluxe' room was well equipped but very small. I nearly went down to reception to check that we had been given a deluxe room, but thought that as it was only for one night it wasn't worth bothering about.
Sleep quality was good as the beds were comfortable. The public spaces were suitably grand and the buffet breakfast was perfectly acceptable.
The Grande Royal is fine, but just make sure you don't pay the full asking price for a room as it would not be worth it.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 7 more reviews by Peter Mills for London
Ask Peter Mills about Grand Royale London Hyde Park
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GouravGupta, Front Office Manager at Grand Royale London Hyde Park, responded to this review
December 1, 2012
Dear Guest,

Thank you for your comments regarding your recent booking with us here at the Grand Royale London Hyde Park.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at fom@grandroyalelondon.co.uk.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Yours Sincerely,
Ankur Sehgal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Royale London Hyde Park

Also Known As:
Grand Royale London Hyde Park Hotel London
Grand Royale London Hyde Park Hotel
Shaftesbury Hyde Park
Shaftesbury London Hyde Park
Shaftesbury Hyde Park Hotel
Grand Royale London Hyde Park England
Address: 1-9 Inverness Terrace, Hyde Park, Bayswater, London W2 3JP, England
Phone Number:
Region: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar/Lounge Business Center Free High-Speed Internet Restaurant Suites
Hotel Style:
#298 Luxury Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
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