This hotel was in a good location. The decor was traditional in the lobby but modern in the bedrooms. we stayed in an Deluxe Double Room which was still quite small but perfect for what we needed. The hotel staff were helpful. The room had tea and coffee facilities and all basic needs, shampoo, freeview flat screen, (biscuits) etc. Would definitely recommend this hotel.

Hotel did not live up to the photos. The staff was no where near as congenial as the staff at other Shaftesbury hotels. My overall experience was not that good. I called the front desk to have an iron and ironing board brought to my room, the phone rang at least 15 times before it was answered. I waited 2 hours and no iron or ironing board was delivered. I had to go to the front desk and make the request in person. The room I was in had some sort of utility closet and the door did not close properly. I have stayed previously at the Shaftesbury Paddington Court and had a wonderful experience. I was very disappointed with my stay at the Grand Royale London Hyde Park

Gorgeous hotel and friendly staff. Really worth staying there to experience a 4* stylish British hotel. Wonderful, antique decorations and cosy rooms. Only downside was the 1m squared bathroom with a tiny washbasin and nowhere to place a cosmetic bag.

arrived here with my girlfriend, checked in..the waiting staff just had a starring problem, looking at us like we were unwelcome, the room was nowhere near a 4 star which they claim, the bathroom had broken floor tiles, yes broken! very dangerous, i complained to the reception 11pm, the reply i got was this..i cannot do anything now but i will send the maintenance guy up in the morning, sorry mate. yep thats right he said sorry ''mate'', morning comes and no one bothers to come up. i didnt bother them again as i was going the next day. this hotel need alot of work done in the rooms, the staffs attitude is very poor, i wouldnt recommed it, id honestly rather stay at ibis or etap!