This hotel accepts your booking and your cash but then sends guests to "sister" hotels because of a range of maintainance problems. It's a shocking scam. We saw several different groups being relocated on the Friday evening when we arrived and then againon the Saturday morning when we returned to try to recoup some of the money already paid. Different excuses were being used.

It is exactly what I expect from an Hotel in London. Tipical British atmosphere, great decoration, very good breakfast, kind and professional personnel.
Value for money is very good.
The only weak point is the dimension of the rooms. I tested only the single. Hope the double will be different.

If you want to stay here, you'll have a better chance if you book another hotel in their group. Having had this hotel booked in advance, I cant really offer any details on anything other than the rudeness of the staff, I never saw the room as we were told they were full! After my pregnant girlfriend and I walked some distance to find the hotel, we were told a room was available at a sister hotel a 3 minute walk away so we just took it. There were other people also there complaining about this. They offered to arrange a car to take us when I asked about the exact location of the sister hotel, the Hyde Park Premier London Paddington. (thats another bad review) Then they gave me some line about the taxi firms phone not working and offered a member of staff to walk us there, It was actually 10 mins away and further away from our friends hotel. They Obviously have an unofficial policy of taking your booking regardless of actual availability then moving people about later as they turn up. They know most people will just take the alternative and despite the odd bad bad review they still make more money.

Value for the money ! clean and newly refurbished rooms ! I have stayed in this hotel about 10 times and most rooms are fine. There are some rooms where shower glas wall is so small so it is more or less impossible to avoid that the floor gets wet ! The breakfast is excellent but served from 7.00 personally I would prefer 6.30 ! The price/night varies a lot depending on when you are booking and time of the year. My experience is that the prices gets better if you book late but of course at risk that the hotel is fully booked.