Room was disgusting,no soap or plug in bathroom, towels smelt, everywhere was painted green, breakfast was terrible, T.V had 1 channel, kettle was dirty, the whole place was run down and dirty, This Hotel is beyond doubt a Hole how it can trade is beyond believe.

but my travel agency made a mistake and it was the only hotel left on this "hotel boulevard" in Bayswater. So the position is really good, there are two different tube stations only a few minutes away. The hotel itself was a bit dirty and broken: The bathroom was kind of mouldy, the door didn't close right. The room is, typically for London, tiny, so the bed just exactly fits in. But hey, that's London!
Breakfast wasn't wonderful either, coffee was disgusting, the other stuff just yucky readymade stuff.
But after all, I have the say that the receptionist was really kind, he tried everything to make up for the miserable standard. When I was there, the hotel got renovated, hopefully it's better by now. But I really wouldn't come again, I'm sorry!

its in the best location in london in my opinion. but in dire need of new management. the hotel across the street isnt far more expensive but its a proper hotel. this is just sad. very poor living condition. and the staffs are one of a kind

This place is an absolute dive.
Firstly, they lied about the wi-fi. It clearly states on most travel websites that this hotel has free wifi, which, when I enquired, it did not.
The room size was also ridiculous, not to mention cramped. The lift is barely noticable, and from many other reviews I have read, most visitors could not even find it and resorted to dragging their luggage four floors up an incredibly narrow stairs. When we arrived, there was a large mattress blocking the door on the ground floor.
The room was freezing, as the radiator did not work, and neither did one of the electrical sockets.
However, I was forced to spend three nights freezing as I was quite honestly afraid to pull up a filthy blanket over me, so I slept wrapped in only a sheet and a jacket I had worn the previous day.
The bathroom was absolutely tiny, with cracked tiles and exposed wires. I point blank refused to walk on the carpet without shoes on, as it smelled damp and I suspected it was infested with lice.
Another review I have read stated that there were small bugs in the towels too, but I can't second this statement as I never received a towel.
The staff seemed completely unprofessional and when I asked about the free wifi (which is supposedly available throughout the hotel) I was brushed off and nonchalantly told that I would have to pay. I think it is absolutely ridiculous that a hotel would lie about its offers and it angered me greatly.
The hotel rooms were not sound proofed, in fact, there was a great deal of noise from both outside, next door and upstairs at all hours of the day and night.
I would describe my overall experience in this hotel as a hellish one and would discourage anyone from staying here unless their budget is so low they genuinely can't afford anywhere better. Trust me, anywhere is better than this.