We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“NOT AS ADVERTISED” 2 of 5 stars
Review of Comfort Inn Hyde Park

Save Saved
You added Comfort Inn Hyde Park to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Comfort Inn Hyde Park
3.0 of 5 Hotel   |   73 Queensborough Terrace, London W2 3SU, England (Formerly Park Lodge Hotel)   |  
Hotel amenities
Ranked #555 of 1,073 hotels in London
Orlando, Florida
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
“NOT AS ADVERTISED”
2 of 5 stars Reviewed June 18, 2013

WARNING!!!!!! This is your notice and take care with using this hotel.
We requested a room for 3 adults with 2 large beds and a single. We were showing a picture
on the web site with a picture of the room. I have stayed in London before and know the rooms are small so i made extra call to Choice and verfied the room picture was the room i was going to get. The room showed 3 beds in a row. This was good as i know that it would have given us a little bit more room. Yes it would have been long and narrow but it would have been room.
We requested early check in. When arrived the front desk agent (later found out was the manager) said the room just check out and would not be ready to 1pm so no early check in. I understand that those come on a case by case. The manager said that he did see that we had the request for the early check in for the family room. He had advised that he needed credit card to check and charged fees for the whole stay at that point. (Don't do this before seeing what you are getting) He said go out and enjoy your day and he will deliver the bags to the room. This hotel is in a good location to Hyde park and we want to see the things in park and have a good dinner. When we arrived back at 5pm. the front desk had changed staff and the person at the counter gave us the key to the room. We went to the room and yep the bags were there. BUT the room was not the room pictured that we had booked and paid for so went back down to the front desk and explaind the floor plan was not as pictured and also after making a call before leaving the states. I did my home work. It was a clear case of bait and switch. When i asked to speak to the manger she said he was here this morning and i would have to take the room that i have now and talk to him tomorrow. She would not even make a call to him to let him know i was upset with the room. We could not stay in the room as it was way to small for 3 adults. May of been ok for two adutls and a child. but was too small and it was next to the elevator. Found out that the hotel has two family rooms and they are next to the elevator and you can here the people coming up and down on the elevator and even here people in the halls.. Room that small.. The bathroom you can not really get into it. It was so small they need to design it like other europen hotels with a built in floor plan. So with all this said and done and with no help from the front desk to accomade our needs we left the hotel after a hour and got another location to stay at that was 100 % plus better then this hotel. Went the next day to the hotel and talk to the manger as the front desk girl did not want to even refund our money for the room. Talk to the man that took our money the morning before and he said he could not give us the money for the room. He finaly said ok. i will refund your 2nd and 3rd night stay but he would not refund our 1st night even thought we did not stay there and we did not get the room that we had requested. He said he was doing us a favor for refunding our 2nd and 3rd night as he did not need to do that. My friend used her credit card and i did not want them to go back and deal with the situation so i did. I did not have the credit card with me when i went there so he said he could not credit the 2nd and 3rd night room without the card even though we did not stay there. He made me go back to the other side of town and get the credit card and come back again. I have worked in retail alot and you can reverse a charge without a credit card. He was the manger and he check us in on the morning before. He just wanted to make it difficult and not refund the money. He never gave me a receipt for the night stay, so who knows how there booking keeping is done. I stay at a lot of choice hotels and stayed a lot fo places in the world and know about the size of room and i would recomend stay clear of this one.

mj

Room Tip: Do only as a last resort.
See more room tips
  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

266 people have reviewed this hotel

Traveler rating
    37
    128
    60
    24
    17
See reviews for
48
129
25
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 15, 2013 via mobile

Decent hotel for your money. Clean up to date hotel decor. Only issue & it's a small one (pardon the Pun) the room was tiny & the bathroom... Well a challenge to go to the loo:) lol.
But overall it's a good hotel.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 8, 2013 via mobile

Four nights, three girls and too much shopping bags in a tiny tiny room, but we really enjoyed our stay in Comfort inn Hyde Park. Clean rooms, friendly staff, nice breakfast and exellent location. Air condition was ok, but our room was quite hot. It would be better, if you can open windows.
All of us approve!

Thank you.

Stayed June 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burton upon Trent, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 5, 2013

considering we paid around 160£ for 3 nights, we cant grumble. however you do get what you pay for. small, but modern room. don't expect breakfast to fill you up till teat time, because there was only cereal, toast etc.

all in all, a good hotel for a very cheap price, would stay again if on a budget!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 2, 2013

Having read good reviews about this hotel I decide to book it. We needed a room for 5 as we have 3 children between the ages of 13 and 6. I decided that this hotel was the best bet for value & location. The only worry I had was the size of the rooms as mentioned by numerous reviews.
We arrived at the hotel and received a very friendly welcome by the reception staff. Our room was on the ground floor and had 3 double beds, there was ample room around the beds and we found the room an ideal size. The bathroom was quite small but had everything you needed. Shower Gel and lots of clean towels.
The room was stocked with 6 bottles of complimentary water which were replaced each day, which was a bonus!
The beds were comfortable and we had 2 great nights sleep there.
The hotel is very close to Queensway tube station which is on the central line and in my opinion a great base to explore London from. Hyde Park is across the road too.
Breakfast is continental, which was a choice of cereal, toast, croissants and fresh fruit. Fruit juice and coffee/tea. It was very fresh and was plentiful.
All in all this hotel is a little gem in the heart of London, nothing fancy but very clean, tidy and very good value.
I would recommend this hotel to anyone and especially families with 3 kids, room G03. We will definitely use this hotel for future stays in London.

Room Tip: Room G03 has 3 double beds and is on the ground floor, ideal for larger families!
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 28, 2013

Easy to find in a great location, very near the tube, there's the unusual option of a left luggage which I find nowadays in London is a rarity... but make sure you collect your bags before 1700 at risk of a huge fine.

The guy on reception was very nice & polite, check in took 3 mins and then straight to my room. which was very small, it had the double bed a bedside table and a desk with coffees.. so what else do u need really? It was clean, warm with air con available, fresh with a tv.
i was by myself and all I needed was a roof over my head for the night. I have paid more for worse places, and I have paid similar for far, FAR worse place (see other reviews.. Earls Court Gardens Hotel????)
around the corner, about 5 minutes away is a Tesco, sainsburys, subway, mcdonalds and plenty of pubs, cafes and restaurants.
room was quiet barring a late night incident with other guests, but that didn't last too long and not much fault lying with the hotel.

check out was as easy as passing the door key back, I took my bag with me but as I started off by saying, there is an option of left luggage - you don't get that at a travel lodge.

all in all value for money, but don't plan any romantic stays here!!

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arkansas
Top Contributor
104 reviews 104 reviews
12 hotel reviews
Reviews in 35 cities Reviews in 35 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed May 26, 2013

Location was excellent for sightseeing London. A close metro station and bus stop so get to sights. Good breakfast, supplied by Antoinette, who keeps the area spotless and supplied well.
Staff at desk was helpful and accommodating. Only drawback was the size of the rooms-my goodness they are small, BUT adequate. We were traveling with lots of luggage and there was almost no room for luggage and us, so we stored luggage under bed-thank goodness there was space under it. Clean hotel, good location.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Comfort Inn Hyde Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn Hyde Park

Address: 73 Queensborough Terrace, London W2 3SU, England (Formerly Park Lodge Hotel)
Location: United Kingdom > England > London
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #555 of 1,073 hotels in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Inn Hyde Park 3*
Official Description (provided by the hotel):
The Comfort Inn Hyde Park is newly renovated in March 2011. This hotel offers an excellent tourist location base to explore London. The Comfort Hotel Hyde Park is located just stones away from the famous Hyde Park and it's museums with only a minute to the park. Walking distance of 10 minutes to Marble Arch, Oxford Street and a short 10 minute commute to Westfield's Shopping Centre. The hotel location is perfect for sightseeing, shopping, dining, business and entertainment which is the heart of London. Walking distance to connect on to the Central Circle District, Hammersmith and city and the Bakerloo Lines. Free Continental breakfast available seven days a week. The reception office is open 24 hours. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Hotels.com, Booking.com, Priceline, Cheap Tickets, Tingo, BookingOdigeoWL, TripOnline SA, Expedia and Venere so you can book your Comfort Inn Hyde Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn Hyde Park Hotel London
Park Hotel London
Comfort Inn Hyde Park London, England

Owners: What's your side of the story?

If you own or manage Comfort Inn Hyde Park, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.