We stayed at the hotel for 2 nights, 1st night was lovely and we received excellent service and the room was great, breakfast was lovely although a little pricey but for a business trip it was ideal for us. The 2nd night we got in from a long day working and decided to eat in the hotel bar rather than head out, there was one young girl serving at the bar and it also turned out she was cooking all the food as well as when we ordered our food she disappeared out to the back for a while. Unfortunately for her the bar became busy with customers and she was not able to cope on her own, she was hardly helped by the male member of staff who when approached at the front desk claimed to "be busy" which he quite clearly wasn't. This went on for a while before the male member of staff and another male colleague were both confronted at the front desk by another customer, at this point the young girl who to be honest was doing her best under the circumstances was in tears as it was all clearly too much for her. They both again claimed to be "busy" and offered no assistance to the customers waiting in the bar or the female member of staff, instead they came across as very rude and didn't seem to care in the slightest. This kind of behaviour by your staff I find completely unacceptable, on the whole all the other staff could not do enough for you but to leave a member of your own team struggling to the point of being in tears is a disgrace. They completely ignored their responsibilities as supervisors and I really hope that they receive extra training for their lack of customer service skills and also management skills as neither of the male staff that evening showed to be capable of their jobs. I would also like to add that I can see 2 other customers from the same night have also written reviews below and your response is exactly the same to both (really!!??!) and basically says that your staff did nothing wrong, I cannot fault any of the other staff in your hotel and agree your have a great team but you need to address the points raised by myself and other customers otherwise a similar situation will only happen again. I was really pleased with the hotel on a whole, I would visit again and I wouldn't want to put any of your potential customers off but I would be disappointed if no action was taken after the events from that evening.

The Abba hotel is a great"small" hotel right across from Imperial college and very close to the Royal Albert Hall and some of the great museums nearby.

The room was very clean, the breakfast buffet was excellent, as was the friendliness of the staff. The only minor disadvantage is the 10 minute walk to the nearest tube stations, which can be somewhat challenging in bad weather!

All in all a very good value! I'll definitely stay there again

We arrived back from our day out at about 10:45 and decided to go for a drink in the bar! There seemed to be only one member of staff on serving drinks and meals whilst the receptionist just floated around promising that someone would be with us shortly. It took 4 or 5 customers complaining to the receptionist and asking for help for the poor girl trying to cope on her own before anyone looked like coming through to the bar to help her. Lovely hotel, great location but needs more staff or staff that are prepared to muck in and help a colleague that is overwhelmed by customers.

Great hotel in terms of our room but the staff really could do with some training. One guy in particular received 2 customers' wrath as he was not willing to help the lone bar girl. Other than the girl the staff were all words and no action. Pity as it's a nice hotel in a good location. Our triple room was large and comfy but a bit warm. Staff though will make me consider another hotel next time to London.