We returned to the Caswell in March of this year and found it had made some improvements. The lighting in our room was improved with new reading lamps over each bed and the lobby area has changed for a more updated look. The staff was as kind and gracious as in the past, welcoming us back for another visit.

Remember that this is a small budget hotel, and does not have the bells and whistles many US visitors might be accustomed to. My teenaged daughter and I stayed there and felt perfectly safe and were quite comfortable. The rooms are small (we had shared bath facilities) and clean. The bath facilities were clean and in working order. The staff and the location will bring us back yet again this spring when we return for more of that wonderful West End Theatre and London magic!

Breakfast is simple and good. It is promptly provided in the breakfast room, and is quite adequate to get the day started. Here as well, we found the staff kind and helpful.

As mentioned in other reviews, the bus service and proximity to Victoria Station are excellent. The location is quiet and close to reasonably priced dining, etc, as mentioned in other posts. We see no reason to change our new found habit of staying with the lovely folks at the Caswell.

the hotel was cheap and simpel.
the rooms where old, we had a room with a broken window, but everything was clean.

the breakfast was also simple but ok.

We stayed @ the Caswell Hotel in June 0f 2004 for five days. The carpet was worn and the rooms, stair cases and bathrooms are tiny. However the hotel was clean, the staff friendly and the location quite handy. The breakfast was nothing special but punctual and adequate to start your day. The room was quiet at night the shower was hot and the bed was comfortable. For a first time traveler from the USA it might not be what they expect, but consider that Europe is different from the states and that you are in London. What do you get a tourist hotel for in London for anyway? To sleep in that is about it! We were gone by 09:00 and useually did not return until 20:00. We got what we paid for, a clean quiet place to shower and sleep in. We would stay at Caswell again all things considered.

While the breakfast was unimpressive, the hotel was very quiet, as Frommer's promised, and clean, if shabby. I highly recommend it. The fact that it's on a 24 hour bus line to Covent Garden made it an even better deal, and since we stayed for a week they dropped the price for us. The surrounding neighborhood has all sorts of great, cheap restaurants (including the Cafe Mignon at 41A Warwick way - great breakfast, be sure to eat it on the garden patio behind the restaurant) and thrift shops. If you're blowing your money on other things besides housing (say a week full of theatre), pinch your pennies at the Caswell and you won't regret it.