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“Comfort and service abound” 5 of 5 stars
Review of The Goring

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The Goring
5.0 of 5 Hotel   |   Beeston Place, Grosvenor Gardens, London SW1W 0JW, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #9 of 1,071 hotels in London
Poulton-Le-Fylde
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Comfort and service abound”
5 of 5 stars Reviewed February 13, 2013

Our fifth stay at The Goring Hotel proved to be as special as we have come to expect. Its location, behind Buckingham Palace is useful to the visitor and gives easy access to all parts of London. Perhaps more importantly though is the welcome, the service and the comfort of this refined slightly old world hotel. Once through the main door, having been welcomed by the doorman at the door of your taxi, there is a determined effort to remember your name. They don't always succeed but not through want of trying. You are shown to your room and the various features are pointed out, our room was not quite ready (it was only noon!) and so we were taken to the lounge and given complimentary tea and then given updates on when the room would be available. The lounge and bar are busy at most times of the day but given the high staff to customer ratio, there is rarely a wait for service. Drinks and snacks are served at a reasonable price for a five red star hotel in London. Rooms are furnished to a very high standard and even the smallest have all the facilities one would need for a short break. Breakfast is served in the dining room and is a thoroughly enjoyable experience. A breakfast that sets you up for the day whether that be business or pleasure. Returning 'home' to The Goring after a hard day in London is particularly satisfying and the cares of the day or sore feet can quickly be forgotten over a drink and a few olives in the bar. While in london we dined at another five star hotel nearby and while the dining experience was very good we were reminded of how soulless some hotels can be. Not so The Goring and long may that continue!

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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Goring, General Manager at The Goring, responded to this review, February 18, 2013
Dear Steven P,

Thank you very much for your wonderful review of The Goring and we were all delighted to welcome you back to The Goring.

I am thrilled that you enjoy the service and attention to detail that you receive at The Goring. The team certainly make a huge effort to remember all of our guests’ names and they pride themselves on pointing out even the minor details to our guests so they immediately feel at home.

It is always lovely to hear that The Goring is different to other hotels and not at all soulless. There is definitely something very individual about our hotel and this is something we are very proud of.

We hope that we will be able to give you another ‘Goring’ welcome before too long.

With warm wishes,

Graham Copeman
General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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new york
Senior Contributor
40 reviews 40 reviews
34 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 12, 2013

The Goring is a truly special hotel---yes, yes, it was the hotel the now Duchess of Cambridge stayed in the night before her wedding---but the second you are in the hotel you understand why that happened. The staff from the doormen, to the front desk, to the bar staff, to the restaurant staff, to housekeeping are fantastic. And they all seem truly happy with their jobs and eager to share information about London or details about the hotel.

The rooms are beautiful. There is the largest garden in central London behind the hotel. The bar and tea room are always full, with locals as well as guests which somehow makes you feel a part of London. I have stayed at most of the great five star hotels in London and the Goring Hotel ranks in my mind as one of the top two hotels I have ever stayed at in London over two decades. I will be back.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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The_Goring, General Manager at The Goring, responded to this review, February 18, 2013
Dear lenorenewyork,

Thank you very much for your wonderful review of your recent stay at The Goring

The whole team are thrilled to pieces with your description that they are all fantastic. They all pride themselves on ensuring that our guests feel comfortable and well looked after and your acknowledgment of this has definitely bought a smile to their faces.

We all look forward to welcoming you back to London and to The Goring and thank you very much for the accolade of being one of your top two hotels in London.

With warm wishes,

Graham Copeman
General Manager
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Northampton, United Kingdom
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 10, 2013

We have just spent a night at this lovely hotel and cannot praise it enough, the staff were attentive and helpful, the room furnished to a very high standard and spotless, the breakfast although expensive was delicious and the location of the hotel is excellent. We thoroughly enjoyed our stay and are looking forward to coming back soon....well done The Goring!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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The_Goring, General Manager at The Goring, responded to this review, February 18, 2013
Dear Alison S,

Thank you very much for your wonderful review of your recent stay at The Goring

I am delighted that you enjoyed every part of your time with us from your room to the food in our Dining Room. It is always a joy to read that the team played a huge part in your stay and were there for all of your needs.

We look forward to welcoming you back to The Goring and hope that it is before too long.

With warm wishes,

Graham Copeman
General Manager
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Devon, Pennsylvania
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed February 9, 2013

we used to stay here always... it was wonderful... however the last time we stayed the room was very run down and dirty.... they didn't take into consideration that we had our son with us and stuffed us in a tiny room even though we were there for only one night arriving late and leaving early in the morning and on a package that offered an upgrade.... the bath and the sink did not drain properly.... at all... there was standing water in this tiny bathroom.... they didn't really seem to care.... they did nothing to help the situation.... it was just really a bad experience.... and when you spend that kind of money for 14 hours in a hotel room .... gosh one should enjoy quality service and facilities.... we were going to stay there for a week in March but canceled our reservation after this ridiculous experience.....

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Goring, General Manager at The Goring, responded to this review, February 18, 2013
Dear ticket2ryde,

Thank you very much for taking the time to review your stay back in December.

I am sorry that your most recent stay was not as you had previously experienced at The Goring. Please rest assured that we did upgrade you to one of our Deluxe rooms from one of our Delightful King bedded rooms and I am sorry that this was not communicated to you on arrival. We do have a small issue with the carpet in you room in that it is too good for a hotel bedroom. The silk content is so high that when hovered it can often look dirty when it isn’t. As a result of many comments I am delighted to confirm that the carpet is due to be replaced in the next few months to remove the issue.

I can assure you that despite your impression our team would have been very concerned about your sink and bath not draining properly. We wish we had known about it before you checked out of the hotel so that the problems could have rectified while you were with us.

We do hope that you will reconsider not staying with us again and please discuss your accommodation needs with Oliver and his teams so that you feel relaxed and have plenty of space for you and your family.

With kind regards,

Graham Copeman
General Manager
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Kent
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 8, 2013

My husband surprised me with a night at The Goring for my birthday, and what a pleasant surprised! A truly beautiful hotel, stunning decor, comfortable relaxing rooms. Breakfast was delicious. We had a wonderful time and would definitely return.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Goring, General Manager at The Goring, responded to this review, February 13, 2013
Dear rebecca11767,

Thank you very much for your wonderful review of your recent surprise stay at The Goring for your birthday.

We were thrilled to be part of your surprise birthday celebrations and delighted that you found the hotel to be beautiful with comfortable rooms for you to relax in.

We look forward to welcoming you back for another delicious breakfast and hope that we will see you before your next birthday.

With warm wishes,

Graham Copeman
General Manager
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Belfast
1 review
5 of 5 stars Reviewed February 3, 2013

We stayed in the Goring for two nights in January. The hotel was fabulous in every way - decor, room, facilities, food were all fantastic. The staff were friendly and professional and couldn't do enough for us, without being at all pretentious. The Goring has somehow maintained the intimacy and ambience of a family run hotel and at the same time lived up to it's reputation as one of London's most high end hotels. We can't speak highly enough of our stay!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Goring, General Manager at The Goring, responded to this review, February 4, 2013
Dear Yvonne M,

Thank you very much for your wonderful review of your weekend at The Goring

I am delighted that you found the hotel to be fabulous in every way and that the team couldn’t have been more helpful during your time with us. It is always a pleasure to read that our guests enjoyed the food, décor and their room whilst they are with us and our team are chuffed to pieces by your praise.

We do hope that you will return to see us again soon so that you will be able to have another perfect stay.

With warm wishes,

Graham Copeman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 3, 2013

I recently stayed for 4 nights in this intimate and sophisticated gem of a hotel during a quickly planned trip to London. From the moment I arrived until I departed, everything met or exceeded my expectations. I suggest you opt for a rate that includes breakfast and wifi as I did - the neighborhood didn't appear to offer much in the way of dining. The breakfasts were delicious as was the generous cookie plate that I ordered each evening after returning from a long day of sight-seeing.

The staff's attentiveness was first-rate, as was the decor and condition of my room. The entire property seemed spotless and I noticed very little wear and tear though I read elsewhere on this site that they're soon to be replacing the carpet in one of the lounges that looks a little tired. The complimentary shoe shine is a great touch. The hotel is located in a relatively quiet pocket near Buckingham palace, which made sleeping easier and a block away from the Victoria subway station for quick access to other locations.

I was traveling solo, but this would be a great hotel for a couple to enjoy.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Goring, Manager at The Goring, responded to this review, February 13, 2013
Dear nycsmf,

Thank you very much for your wonderful review of your recent stay at The Goring.

I am thrilled that throughout your stay we either met or exceeded your expectations of what staying with us would be like. We are all delighted that you found the hotel and staff to be first rate through and through.

We do hope that you will be back to London before too long to start the day with one of Chef’s breakfasts and to have a night time treat before you retire for the night.

With warm regards,

Graham Copeman
General Manager
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Additional Information about The Goring

Also Known As:
The Goring Hotel London
The Goring Hotel
Goring London
The Goring London, England
Address: Beeston Place, Grosvenor Gardens, London SW1W 0JW, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in London
#33 Family Hotel in London
#34 Business Hotel in London
#68 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Goring 5*
Official Description (provided by the hotel):
Today, The Goring is regarded the favourite address for anyone looking for the quintessentially English hotel in the heart of London. A hotel where every member of the team takes terrific pride in offering the highest levels of personal service, where guests are sincerely welcomed and can enjoy elegant individual accommodations, the tranquillity of its own private Gardens, and the utterly splendid Lounge Bar and Dining Room where the very best of British food and been celebrated for over a century. With just 69 rooms and suites The Goring is truly a “Baby Grand”, the finest of hotels in the perfect location but with the most intimate of atmospheres and personalised attention.The Goring has been serving its quintessentially English Afternoon Tea since the day the hotel opened in 1910 and after 103 years, has mastered the perfect menu - with everything from deliciously traditional British brews, to tea-leaves sourced from the foot of the Himalayas. Such excellence has resulted in The Goring’s Afternoon Tea being awarded with one of the highest accolades from the UK Tea Guild, The 2013 Top London Afternoon Tea Award. ... more   less 
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