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“what used to be is no more.... :(” 2 of 5 stars
Review of The Goring

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The Goring
5.0 of 5 Hotel   |   Beeston Place, Grosvenor Gardens, London SW1W 0JW, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #12 of 1,063 Hotels in London
Devon, Pennsylvania
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
“what used to be is no more.... :(”
2 of 5 stars Reviewed February 9, 2013

we used to stay here always... it was wonderful... however the last time we stayed the room was very run down and dirty.... they didn't take into consideration that we had our son with us and stuffed us in a tiny room even though we were there for only one night arriving late and leaving early in the morning and on a package that offered an upgrade.... the bath and the sink did not drain properly.... at all... there was standing water in this tiny bathroom.... they didn't really seem to care.... they did nothing to help the situation.... it was just really a bad experience.... and when you spend that kind of money for 14 hours in a hotel room .... gosh one should enjoy quality service and facilities.... we were going to stay there for a week in March but canceled our reservation after this ridiculous experience.....

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Goring, General Manager at The Goring, responded to this review, February 18, 2013
Dear ticket2ryde,

Thank you very much for taking the time to review your stay back in December.

I am sorry that your most recent stay was not as you had previously experienced at The Goring. Please rest assured that we did upgrade you to one of our Deluxe rooms from one of our Delightful King bedded rooms and I am sorry that this was not communicated to you on arrival. We do have a small issue with the carpet in you room in that it is too good for a hotel bedroom. The silk content is so high that when hovered it can often look dirty when it isn’t. As a result of many comments I am delighted to confirm that the carpet is due to be replaced in the next few months to remove the issue.

I can assure you that despite your impression our team would have been very concerned about your sink and bath not draining properly. We wish we had known about it before you checked out of the hotel so that the problems could have rectified while you were with us.

We do hope that you will reconsider not staying with us again and please discuss your accommodation needs with Oliver and his teams so that you feel relaxed and have plenty of space for you and your family.

With kind regards,

Graham Copeman
General Manager
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632 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Kent
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 38 cities Reviews in 38 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 8, 2013

My husband surprised me with a night at The Goring for my birthday, and what a pleasant surprised! A truly beautiful hotel, stunning decor, comfortable relaxing rooms. Breakfast was delicious. We had a wonderful time and would definitely return.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Goring, General Manager at The Goring, responded to this review, February 13, 2013
Dear rebecca11767,

Thank you very much for your wonderful review of your recent surprise stay at The Goring for your birthday.

We were thrilled to be part of your surprise birthday celebrations and delighted that you found the hotel to be beautiful with comfortable rooms for you to relax in.

We look forward to welcoming you back for another delicious breakfast and hope that we will see you before your next birthday.

With warm wishes,

Graham Copeman
General Manager
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Belfast
1 review
5 of 5 stars Reviewed February 3, 2013

We stayed in the Goring for two nights in January. The hotel was fabulous in every way - decor, room, facilities, food were all fantastic. The staff were friendly and professional and couldn't do enough for us, without being at all pretentious. The Goring has somehow maintained the intimacy and ambience of a family run hotel and at the same time lived up to it's reputation as one of London's most high end hotels. We can't speak highly enough of our stay!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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The_Goring, General Manager at The Goring, responded to this review, February 4, 2013
Dear Yvonne M,

Thank you very much for your wonderful review of your weekend at The Goring

I am delighted that you found the hotel to be fabulous in every way and that the team couldn’t have been more helpful during your time with us. It is always a pleasure to read that our guests enjoyed the food, décor and their room whilst they are with us and our team are chuffed to pieces by your praise.

We do hope that you will return to see us again soon so that you will be able to have another perfect stay.

With warm wishes,

Graham Copeman
General Manager
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New York City
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 3, 2013

I recently stayed for 4 nights in this intimate and sophisticated gem of a hotel during a quickly planned trip to London. From the moment I arrived until I departed, everything met or exceeded my expectations. I suggest you opt for a rate that includes breakfast and wifi as I did - the neighborhood didn't appear to offer much in the way of dining. The breakfasts were delicious as was the generous cookie plate that I ordered each evening after returning from a long day of sight-seeing.

The staff's attentiveness was first-rate, as was the decor and condition of my room. The entire property seemed spotless and I noticed very little wear and tear though I read elsewhere on this site that they're soon to be replacing the carpet in one of the lounges that looks a little tired. The complimentary shoe shine is a great touch. The hotel is located in a relatively quiet pocket near Buckingham palace, which made sleeping easier and a block away from the Victoria subway station for quick access to other locations.

I was traveling solo, but this would be a great hotel for a couple to enjoy.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Goring, Manager at The Goring, responded to this review, February 13, 2013
Dear nycsmf,

Thank you very much for your wonderful review of your recent stay at The Goring.

I am thrilled that throughout your stay we either met or exceeded your expectations of what staying with us would be like. We are all delighted that you found the hotel and staff to be first rate through and through.

We do hope that you will be back to London before too long to start the day with one of Chef’s breakfasts and to have a night time treat before you retire for the night.

With warm regards,

Graham Copeman
General Manager
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Palm Beach, FL
Top Contributor
72 reviews 72 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 2, 2013

I stayed for a week, while in London for business. The hotel is truly a relaxing oasis in the middle of a bustling section of London. Very personal approach to supporting customers saying at their establishment....from the check in welcome thru the entire stay.

For business traveler, the Internet service was good while working from room.....

Lounge was a relaxing way to spend the end of a day for a quiet drink and quality food.

Hotel was was walking distance to local business destination and Victoria Station for trains to reach meeting points.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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The_Goring, General Manager at The Goring, responded to this review, February 4, 2013
Dear PBTrav,

Thank you very much for your wonderful review of your recent stay with us while you were in London.

I am delighted that you enjoyed the personal approach of the team during your stay and that you found the hotel to be a relaxing oasis within bustling Belgravia. We are so lucky with our location with the highlights of London only moments from the hotel.

We hope that you will stay with us on your next business trip to London and that you will enjoy another relaxing drink in our Lounge.

With warm regards,

Graham Copeman
General Manager
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England
Top Contributor
119 reviews 119 reviews
35 hotel reviews
Reviews in 44 cities Reviews in 44 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed January 28, 2013

What can i say other than wow,amazing gorgeous spendid etc.
This Hotel is the best I have stayed in.
From the moment you step out of the taxi by the entrance you are treated like royalty. It now has the Royal Warrant and deserves it. The Duchess of Cambridge and her family stayed here before her marriage to Prince William.
The reception staff from the concierge ( very helpful gentleman in the bowler hat at the door) to the check in and out staff were very attentive and welcoming beyond anything i have experienced before.
As for our 'Spendid Room' as it was called it was indeed spendid, it was large and had a patio/balcony with table and chairs to enjoy the view of the garden (unfortunately it was very cold so we didnt use it) We had an enormous bed and the bathroom was wonderful with a full size bath 2 wash basins and a seperate walk in power shower.Unusual TV arrangement it appeared out of the dressing table at a touch of a button. In fact everything was controlled by several button panels including the curtains and lights and heating.There was only one thing missing a trouser press unless it was there and i missed it. Unusual novelties were the sheep, the sheep footstool was lovely and the small sheep on the bed was cute.
The breakfast was delicious freshly prepared and an extensive menu and the waiting staff were very attentive.
We had drinks and lunch in the Bar which was excellent.
This hotel is a perfect location for the use of the Victoria station and underground plus its a short taxi ride into the West End and Buckingham Palace is very close as are many of the attractions which London is famous for.
There are several theatres within walking distance and I can recommend Billy Elliot on stage.

Room Tip: We had Room 38 beautiful, first floor.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Goring, General Manager at The Goring, responded to this review, January 29, 2013
Dear Jules099,

Thank you very much for your wonderful review of your recent stay in Room 38.

I am delighted that from the moment Mariusz opened the door to you, you felt welcome and well looked after. I am sorry that it was too chilly for you to make the most of the balcony but I am thrilled that you loved your room especially the sheep. Our Concierge team are also on hand to press your clothes for you in our valet thus a trouser press was missing from you room.

I do hope that your delicious breakfast fuelled you up to tackle the chilly London weather that we have been experiencing of late. It is so difficult to know what to choose from the breakfast menu it all makes my mouth water.

We hope that you will be back to The Goring before too long and of course the sheep will be on the bed.

With warm wishes,

Graham Copeman
General Manager
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Staffordshire Moorlands
Top Contributor
76 reviews 76 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 26, 2013

Stunning venue for a special occasion. Very attentive and helpful staff. Food was delicious and extremely well-presented. What a way to spend an afternoon. Great ambience and not pretentious. Would recommend this to anyone who wants to be pampered whilst having a cup of tea (plus sandwiches, scones and cakes) and a glass of Bollinger. Marvellous!.

Room Tip: Just had afternoon tea
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Goring, General Manager at The Goring, responded to this review, January 28, 2013
Dear Mike_from_Staffs,

Thank you very much for your wonderful review of your recent Afternoon Tea with us.

I am delighted that you felt that The Goring was a stunning hotel and a wonderful way to spend the afternoon. The team in the Lounge pride themselves on ensuring that all of our guests feel relaxed but also pampered and well cared for during their time with us. Also Ian and his team in the pastry produce such an array of delights it is difficult to know where to start.

We do hope that you will return for another pampering session before too long and we are thrilled that you chose to celebrate such an occasion with us.

With warm regards,

Graham Copeman
General Manager
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Additional Information about The Goring

Address: Beeston Place, Grosvenor Gardens, London SW1W 0JW, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in London
#16 Romantic Hotel in London
#17 Family Hotel in London
#18 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Goring 5*
Number of rooms: 69
Official Description (provided by the hotel):
Having been lovingly refurbished, The Goring has entered a new era, yet retains its time-honoured style and exceptional service. The small, intimate hotel stands out from the crowd as London's last family-owned luxury hotel, as well as its unique Royal Warrant from Her Majesty The Queen and one of the largest private gardens in the capital - an urban oasis. Nestled in fashionable Belgravia, adjacent to Buckingham Palace, this fantastic London location offers guests easy access to Knightsbridge, Mayfair and more - perfect for shopping and theatre, work and play. The hotel's sumptuous bedrooms and suites offer supreme comfort and the finest furnishings, whilst The Dining Room and Bar & Lounge serve the best in British food, irresistible cocktails and an award-winning traditional afternoon tea. ... more   less 
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Also Known As:
The Goring Hotel London
Goring London
The Goring London, England

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