I stayed for a week, while in London for business. The hotel is truly a relaxing oasis in the middle of a bustling section of London. Very personal approach to supporting customers saying at their establishment....from the check in welcome thru the entire stay.

For business traveler, the Internet service was good while working from room.....

Lounge was a relaxing way to spend the end of a day for a quiet drink and quality food.

Hotel was was walking distance to local business destination and Victoria Station for trains to reach meeting points.

What can i say other than wow,amazing gorgeous spendid etc.
This Hotel is the best I have stayed in.
From the moment you step out of the taxi by the entrance you are treated like royalty. It now has the Royal Warrant and deserves it. The Duchess of Cambridge and her family stayed here before her marriage to Prince William.
The reception staff from the concierge ( very helpful gentleman in the bowler hat at the door) to the check in and out staff were very attentive and welcoming beyond anything i have experienced before.
As for our 'Spendid Room' as it was called it was indeed spendid, it was large and had a patio/balcony with table and chairs to enjoy the view of the garden (unfortunately it was very cold so we didnt use it) We had an enormous bed and the bathroom was wonderful with a full size bath 2 wash basins and a seperate walk in power shower.Unusual TV arrangement it appeared out of the dressing table at a touch of a button. In fact everything was controlled by several button panels including the curtains and lights and heating.There was only one thing missing a trouser press unless it was there and i missed it. Unusual novelties were the sheep, the sheep footstool was lovely and the small sheep on the bed was cute.
The breakfast was delicious freshly prepared and an extensive menu and the waiting staff were very attentive.
We had drinks and lunch in the Bar which was excellent.
This hotel is a perfect location for the use of the Victoria station and underground plus its a short taxi ride into the West End and Buckingham Palace is very close as are many of the attractions which London is famous for.
There are several theatres within walking distance and I can recommend Billy Elliot on stage.

Stunning venue for a special occasion. Very attentive and helpful staff. Food was delicious and extremely well-presented. What a way to spend an afternoon. Great ambience and not pretentious. Would recommend this to anyone who wants to be pampered whilst having a cup of tea (plus sandwiches, scones and cakes) and a glass of Bollinger. Marvellous!.

It always amazes that a London hotel can be so personal. A welcome back by name and met so warmly at the door. This is hospitality at its best and we were treated like a royal on the very same day the the hotel received the Royal Warrant, the very first hotel ever to do so. We were upgraded to a superb room with a view of the garden. The silk lining on the walls is a replica of that which used to be found in the royal carriages. This is our favourite London hotel.