I have actually been here three times but I am definitely not coming back - it got too expensive for what you're getting. The location is great but there are other hotels with a good location in that area and I'll look into that for my next trip. I like that they took the time to design their rooms differently and with a cute British flair. However, their service, by now, is practically nonexistent - we were 3 people sharing a room - we had to ask several times for a third bath towel, and we had to share the hand towel between the three of us. There definitely wasn't enough room or storage space in the room for 3 people. The rooms require updates desperately, the 'blankets' are old and disgusting. The bathroom was alright and clean, but the showers are very small. The rooms were very noisy, we could hear the TV from the next room so clearly it was almost creepy.
Their breakfast is a weak excuse - no eggs, no ham, one kind of fruit every day (if you don't like it you're simply out of luck because they sure don't welcome any requests), one kind of cheap cheese, then they ran out of bread (!) at 9:30AM. they took FOREVER to restock anything, like the 'fruit of the day', if there actually was more. If you don't LOVE cereal, this 'breakfast' is not for you.
On one day, the internet was down and all the lady at the front desk did was give us the password for the wifi of the hotel next door (which was too weak to connect to), making it very clear that she wasn't intending to look into the issue. You have to leave your key every time you leave the premises, which is something I personally don't enjoy. The staff are not interested in you or accomodating you definitely. On the day we checked out we wanted to leave our luggage in storage for a while. They suggested we leave it standing around in the very narrow entryway completely ungarded and in everybody's way, with receptionists who couldn't care less about who takes a bag with them. We opted to leave it in the "storage room" which was also the laundry room. If this place was cheaper, it might be acceptable, but for the current price, it simply isn't worth it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.