The world famous Royal Albert Hall is certainly a beautiful sight opposite the picturesque Kensington Gardens.
The venue has an excellent on-site cafe serving high quality food and beverage items. The front of house team are very helpful and well presented, however a little more care and attention should be implemented to boast the customer service of the FOH team to get that star quality. There was no parting comment or friendly greeting which would've been the icing on the cake.
The biggest disappointment is the box office team, they appear to not have a uniform with each box office member wearing a different outfit and no name badge. One of them even wore a plain t-shirt, the box office team were at times a little harsh in their orders to the growing queues of collects. I was quite surprised that after the excellent building and facilities that their box office team are such a let down.
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