Well, the pro is the location, a few minutes’ walk from Paddington and easy to get to London attractions. A few other things may be worth mentioning, concerning the owners, the room and the service.
Upon arrival, the female proprietor offered me and my friends a tiny triple room (which would have involved two of us sharing a small-looking double) but as the family room wasn’t booked, we were able to upgrade. Bizarrely, we were instructed not to use the double bed, as we hadn’t paid for it. The male proprietor clearly wasn’t happy about giving us the larger room. During the entire check-in process, a third member of staff sat and stared stonily at us, which was really uncomfortable.
The room itself was an odd layout, as if it had previously been used in a different way and then knocked through to create a family room. The toilet and shower were hidden away behind what looked like cupboard doors, and the shower was tiny. Bigger/taller people will have problems using it. There was no sink with the toilet and so you had to walk through two sections of the room to wash your hands. My friend’s bed was dusty and during the night, she used her inhaler for the first time in years. The bed I slept in was beside a draughty window and also had a draught from behind from the doorway into the section of the room housing the double bed.
But the worst thing was that, although the heating was on when we returned in the evening, it didn’t come on in the morning and the room was absolutely freezing. When we brought this to the attention of the owner as we left, she didn’t believe us – insisting that the heating had come on that morning – and unusually, no apology was forthcoming.
Breakfast is only served until 8:30. The small dining room isn’t equipped to deal with the fact that everyone will obviously choose to have breakfast as late as possible at the weekend, and so we had to queue up the stairs for a table, eventually returning to our room before trying again. Then the plates of food were brought out immediately; the food was clearly already done. Cereal was available but we weren’t given the opportunity to look at that first. The fried eggs (no alternative was offered) were greasy and had a bizarre garlic taste.
Overall, I probably wouldn’t recommend since given our experiences during arrival and departure, there are basic customer service skills lacking, and the room was cold and dusty.
The hotel is on a busy main road and rooms at the front are noisy. Ask for a room at the back.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.