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“Very friendly and helpful staff :)” 4 of 5 stars
Review of The Windermere Hotel

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The Windermere Hotel
4.0 of 5 Hotel   |   142-144 Warwick Way | Victoria, London SW1V 4JE, England (Victoria)   |  
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Hotel website
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Hotel amenities
Special Price
10% off room rate
Ranked #181 of 1,064 Hotels in London
Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Very friendly and helpful staff :)”
4 of 5 stars Reviewed October 16, 2013

We stayed here in September and found the staff extremely friendly and helpful, the hotel is very quaint, after orginally being put in a below ground bedroom which was very small, hot, smelly and right near the laurdry room, we requested to be moved, this was done without fuss, which we greatly appreciated. Location is great, the dinning room and bar are a little small, the food is good, over all a very enjoyable stay, would certainly recommend this hotel and stay there again myself. :)

Room Tip: Make sure your room is not called Big Ben.....
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  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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392 reviews from our community

Traveler rating
    190
    137
    34
    24
    7
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50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
Perth, Australia
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 12, 2013

The staff were lovely and very helpful. Bedroom and bathroom was on the small side but was comfortable. The dining room was lovely, the breakfast was outstanding. We had dinner in the dinning room on two night and throughly enjoyed the meals. Wi-Fi worked well. Very close to Victoria Street Railway Station and bus depot. Easy walking to Buckingham Palace. Lovely shops on the same street. With a laundrymat just around the corner. The only complaint we had we seen the owner several times and didn't bother to acknowledge us.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
4 of 5 stars Reviewed September 24, 2013 via mobile

Great family run hotel. Close to Victoria station and good restaurants. Very accommodating. They even store our bags for 2 days free of charge when we went north to York. My only complaint is the room was small but that's Europe. Would definitely recommend this hotel.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Holland, Michigan
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 19, 2013

You can tell that the management had high expectations for the staff to take care of the customer. Same owners for over 25 years, and from the top down they instill in their staff a customer satisfaction mentality. Always smiling, always friendly, and yet reserved and not candy-gushing friendly.

Booked through Expedia. Had friends visiting in London at the same time and they spent about 2/3s what we did per night and had a very unsatisfactory experience. Will definitely stay here again if I am in the same area.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Woodridge, Illinois
1 review
5 of 5 stars Reviewed September 17, 2013

After reading mostly good reviews of the Windermere, our expectations were high. We were not disappointed. You can tell that the hotel staff are dedicated. They were friendly and very helpful. Our room was very clean and comfortable. The breakfast was also very good, although they could offer a few more options (both on the menu and the continental buffet).
We found the location to be very convenient, being nestled on an attractive quiet street yet only a short walk from Victoria station (and a slightly longer walk to such attractions as Buckingham Palace or Westminster Abbey). We are pretty certain that we will stay here whenever we visit London.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Long Beach, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 17, 2013

I stayed here for 2 great nights in August, with my teenage daughter and her best friend, our room was called big ben, It was wonderful all the staff were very nice, so helpful, the waitress who seen to us in the mornings was lovely even do she had 2 fussy eaters at our table. There was a fan waiting for us which was great, the room was spotless clean, and the chap at reception was very helpful when we where planning our sight seeing, The hotel is a short walk from Victoria station. It is a small hotel which is why i choose it, it was very quiet just perfect after busy busy days sight seeing.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dunblane, United Kingdom
Top Contributor
50 reviews 50 reviews
45 hotel reviews
Reviews in 34 cities Reviews in 34 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed September 13, 2013

I booked this hotel for meetings in Victoria. It is about a 15 walk from Victoria station. A nice well maintained building in quiet side street very close to Victoria coach station. It is a small independent hotel and the staff are very welcoming in a small trendy reception. However the hotel is small and the rooms are tiny - as well as stuffy (no ac). They all have fans but very noisy and the fittings are very cheap. The good thing, is that wireless internet is fast and free and I had room service which was good and not overpriced. The room was spotless to be fair!

You can do better in London for £150 per night

Room Tip: Ask for as big a room as you can get - there is no standard size
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Windermere Hotel

Address: 142-144 Warwick Way | Victoria, London SW1V 4JE, England
Phone Number:
Location: United Kingdom > England > London > Victoria
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#136 Luxury Hotel in London
#187 Romantic Hotel in London
#199 Business Hotel in London
#215 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Windermere Hotel 4*
Number of rooms: 19
Official Description (provided by the hotel):
Centrally located award-winning small hotel of Victorian character and warm ambience. "Your home away from home." Complimentary Wi-Fi throughout. Elevator. Air-Conditioning. Excellent breakfast. Wonderful brasserie with evening meals. ... more   less 
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Also Known As:
Windermere Hotel London
Hotel Windermere
The Windermere Hotel London, England

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