Of all the hotels and inns we stayed in England, this was by far the worst experience we could imagine. We arrived to the hotel at 1pm which was 1 hour early. They told us to take all our luggage 3 doors down to their sister hotel to store which we did. The person at the front desk had no affect whatsoever, we could not even get a smile out of him. When we returned and retrieved our own luggage, he told us he was giving us a room with two queen beds which we really did not need but thought it was like an upgrade. Our room was down in the basement. When we got off the elevator there were cleaning supplies and dirty linen on the floor. It smelled like overwhelmingly strong Pine Sol. Our room had a row of windows above the two beds with bars on them and the garbage bins as a view. People were walking out there and I had to use the bathroom, if I did not close that door, they could all see me on the toilet! Of course we complained and they moved us to a smaller room on the main floor which was fine. We asked for a 430am wake-up call as our flight from Heathrow left at 9am. He said he would put in for our wake up call. An hour later, as we were leaving to go sightsee, we mentioned to him again about the wake up call. He confirmed that he had our room #415 and the wake up call scheduled for 430am. Well, the next morning as my husband tripped over the luggage to get to the bathroom, we checked the time and it was 6am! We rushed to get out and asked the front desk why we did not get a wake up call to which he replied "you should have asked me for a wake up call." We asked what time he came on shift, he said 2am! We asked for a cab and a van came to take us to the station, charged us flat rate $15 instead of the $5. I understand it was early morning, but he should have mentioned this to us before. The staff - 2 different men were cold, rude and nasty. All other hotels we stayed at in England were fantastic including the Rochester Grange at the same price as well as several inns and b/b's outside of London- all better prices than this one. The only positive was that it was near Paddington Station but there were dozens of hotels on this street we could have stayed at. Thinking back, I wish we had booked at the Best Western next door.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.