The location of this hotel is excellent, but thank God the place is full of similar hotels because this one is definitely not recommended. The staff are rude (no excuses for the lack of English), the hotel is not clean and it does not include some of the basic needs of a 3 star hotel.
We were told on arrival that the hotel was over booked and our family of 4 had to be split and sent to a neighbouring sister hotel. We got the confirmed reservation 2 months ahead; they never contacted us regarding the change. Our 'room' was an underground space! Small, dark & overlooked by the stairs, so you can never open the curtain because of the traffic of other residents. The first thing that strikes you when you enter the room is the smell. I thought this is because it is underground and locked, but it was the smell of fungus from the bathroom; the sight was shocking with black stains on the shower wall and corners. We took a photo of the fungus and called the manager asking to move because of the smell but he said that the room we initially booked has a broken bathroom and there was no water, so we asked to stay the night without the water and were told that workers are there now (which I really doubt anyone is working 10 pm). He voluntary said that we will get partial reimbursement for this inconvenience. He Lied (both with their story and their reimbursement)! We had a hard time sleeping that night due to the smell, not to mention the consistent occasional deep faint rumble which I think was an underground train?
In the morning it was so awkward to have to check out from the sister hotel before 11 am and then had to wait till 3 pm to be able to check in again. Hilarious!!! It was good we had the children’s room to put our things in.
So, we were privileged to see 3 rooms in Nayland Hotel where there were no tea/coffee making facilities, no fans, and 2 of the bedcovers were fixed with a scotch tape in some places. Charming!!!
- Also Known As:
- Nayland Hotel London
- Nayland Hotel London, England
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