On arrival in the evening I found the bed sheets to be dirty with hairs in the bed and pillow cases. Of course I complained and was shown 2 other rooms both of which had hairs in the bed too.
I can only assume that the bed sheets in this hotel are rarely changed! If this is the case this has to be the most disgusting hotel I have ever stayed in, it is marked as a 3 star? (It should be at minimum clean).
The people working on reception of the hotel did not seem surprised that the sheets were not changed but were surprised when I asked them to change them - they protested that they are not trained to do this ( no house keepers as evening time) .
One of them did at least offer to change the sheets - well he at least went to the room for 20 minutes but I know that he removed the top sheet but the bottom was still there as was stained so I know that this was not changed.
It gets worse as I also noticed that there were marks on the toilet seat which was explained to me that they were 'just old marks' ' where the toilet had got old or stained with bleach. Unfortunately this was not the case this was urine and fesses on the seat. So a dirty toilet on top of dirty sheets.
Due to working the next day I was not able to move hotel but complained and they promised to put in fresh sheets and clean the toilet. During a 4 day stay I asked several times for the bottom sheet to be changed too but it never was. I gave up with the hairs in the pillow case.
I asked for compensation and found my self cornered by the manager after 'breakfast' (by the way in my opinion is of very poor quality and who eats tinned fruit for breakfast?). The manager wasn't at all apologetic but wanted to negotiate on the level of discount that they would offer me. I thought one night out of the four at minimum but apparently the manager can only discount a maximum of 50% of one night in such a situation. His negotiation style was to ask me lots of questions, as if I had done something wrong.
This was for me really the last straw and clearly will never go back, clearly this hotel relies on its location to charge such room rates but surely the bed sheets should be changed and rooms clean? It felt to me that these were optional extras. It is pure luck that I haven't caught any diseases from staying there under such conditions.
My custom to this hotel is lost, I work nearby so could have been a regular customer 4 nights a week 48 weeks a year but instead will opt for a hotel further away but that I am confident that is clean.
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