Rooms on the first floor are new, the other really old. Concierge employees are not kind at all and every question disturb them deeply; if you have to ask something to the room service, they GIVE you the phone, they prefer not working and stay impolite. Some rooms are not heated when you arrive, need two days to open heating; there is no middle or heating strongly and you feel bad or really cold; you can choose your season. Restaurant is ok even though most of employees or doorman not friendly.

Stayed here on business last March for 4 nights. The hotel is very basic with small rooms but the location is very good for getting around the city. I had a room at the front of the hotel which meant I got a very poor night's sleep for my full visit due to the constant traffic and sirens,etc. the tariff is very fare for central London - paid £70 per night on a bed and breakfast rate. As I was staying there for more than 3 nights, I was also entitled to a free evening meal on my first night in their hotel restaurant or you can use the voucher in one of their other hotels/restaurants which are down the road. The food is type you may cook at home such as curries or salads. Breakfast is a buffet style with some choice such as a cooked English breakfast or a continental selection - it was all fine.

The benefit of the this hotel is the location - only a short walk to Euston Road and just up from Russell Square. The hotel is secure which is always nice when you're a female travelling alone.

Me and my fiancee stayed here at the beginning of december and from the minute. we walked in we loved it although we arrived early the staff were still. very helpful the porters gave us options on travel we decided to do the london tour and thoroughly enjoyed it when we got back to the hotel our room was available we got there and the room was very nice and comfy before we knew it it was time to go out the porter even flagged a cab for us the next day we had breakfast which was all you can eat buffet very nice soon it was time to leave and right up to leaving the staff were ace .... I'm definitely booking to come back soon good staff good food good room. 5 stars

This was a lovely hotel within walking distance of Kings Cross (10 - 15 mins). The staff were very quick to check us in the room was smallish but very nicely decorated and spotless. ,my only complaint about the room would have been it was very warm but that would be a plus for some. The breakfast was excellent. All in all we were very pleased with the trip