We recently had a four night stay and cannot fault this Hotel. The staff, from the moment we arrived, were smiling and very helpful. I must mention the restaurant staff who coped with busy breakfast periods with great efficiency and always with a kind word and a smile. We had a lovely large room overlooking the gardens and with a sideways view of the Thames and London eye. Very comfortable beds and everything was spotlessly clean. An excellent first visit to Premier Inn and we will certainly visit again.