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Premier Inn London County Hall: Traveler Reviews

County Hall | Belvedere Road, London SE1 7PB, England (Waterloo / South Bank / Southwark)
Hotel amenities
Premier Inn London County Hall
Ranked #90 of 1,081 hotels in London
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2,524 reviews from our community

Traveler rating
    1,362
    914
    178
    47
    23
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Families
1075
 
Couples
667
 
Solo
91
 
Business
241
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Northumberland National Park, United Kingdom
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
Reviews in 18 cities Reviews in 18 cities
117 helpful votes 117 helpful votes
“I didn't stay but would in future”
4 of 5 stars Reviewed February 14, 2013

Unusually I'm reviewing a hotel I didn't stay in however I felt I had to pass comment due to a recent visit meeting colleagues who were staying there. I was meeting them in the bar (I was at the park plaza westminster) and they were late down. I struggled to find the bar and immediately someone near the check-in machines saw what I was looking for and rather than point me in the right direction actually accompanied me. When I arrrived I looked for my colleagues in the bar and restaurant and then returned to the bar. The barman immediately came over and asked me if he could help. When I explained I was waiting for people he got me a drink and brought it to the table. He then said he had some newspapers and magazines I could read if I wanted to whilst I waited. I thought the service was exellent and it felt to me like a really "lone woman friendly" type of place where you would be very comfortable.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hemelveerdegem, Oost-Vlaanderen, Belgium
1 review
“Not happy with stay at PremierInn”
1 of 5 stars Reviewed February 14, 2013

They said Amex was accepted. My card worked perfectly fine, yet the machine refused it.
The room temperature was very bad and could not be adjusted during the night. I was freezing!
The next morning when I mentioned it to the receptionist, he did not action anything.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Christine D about Premier Inn London County Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn London County Hall, responded to this review
February 15, 2013
Thank you for your review. It really matters to us that our guests have a comfortable stay, and I am sorry that on this occasion we failed to provide this. Please be assured that all feedback is very important to us and we would like the opportunity to investigate further. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
“This really isn't a hotel...”
2 of 5 stars Reviewed February 13, 2013

I hate these "hotels" more every time I have to stay in one. They are not hotels, they are soulless, characterless people storage units. The foyer is designed around a 24hr ATM lobby, the rooms are too cold and the bathroom colder. No fridge, I know this is how they are but why?! No food available after hours and the bar very much shut after midnight although 1am promised. Charges to use the safe, charges for wifi(getting more and more common in so many now though), vending machines of pop and crisps and no humans working... It's the easy jet of "hotels". Breakfast is some kind of hectic hell. All the food we had was cold. Mushrooms chewy and tasteless. So the "hot and tasty" heading seems to be a misnomer. Second worst hotel breakfast I have ever had. And then the queue for the lifts! Of the 3 lifts, one did not work at all whilst I was there. I heard a man ask the only person I saw in the main entrance where the stairs were and she gave him some health and safety speech but didn't tell him where they were. If I hadn't bumped into an old friend at that moment I would have pushed the point myself. The only good point I can think of was that the bed was comfortable.

Room Tip: Go to a different hotel.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
See 9 more reviews by whoiarent for London
Ask whoiarent about Premier Inn London County Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn London County Hall, responded to this review
February 21, 2013
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wokingham
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Just what we expected from previous experience.”
4 of 5 stars Reviewed February 13, 2013

We stayed here in February 2012. We then had to be as close to both Waterloo Station and the Royal Festival Hall as possible. It was an obvious choice for this February's visit for an RFH concert, even though the proximity criterion no longer applied. We knew what to expect and got it - comfortable beds, good breakfast, attentive staff. It was appreciably more expensive than before and clearly not included within the £29 per room offer. But the prime location is probably the reason, and we did not consider any alternative hotel.

Room Tip: West side (back) faces river and, for some, the London Eye. East side (above entrance) faces street...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with premierinn.com

Ask BandBM about Premier Inn London County Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martock, United Kingdom
1 review
“Excellent”
5 of 5 stars Reviewed February 13, 2013

Excellent service from the team.
Very convenient location.
Very quiet room, we are light sleepers but heard no noise in the nights.
Breakfast selection was good , but hot food was not really hot and on cold plates.
In-room heating was excellent.

Room Tip: The rooms overlooking Belvedere Road give a slightly better outlook.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with premierinn.com

Ask E G about Premier Inn London County Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn London County Hall

Also Known As:
Premier Inn London County Hall Hotel London
Premier Inn London County Hall Hotel
Premier Inn County Hall
County Hall London
Premier Travel Inn
Premier Inn London County Hall England
Address: County Hall | Belvedere Road, London SE1 7PB, England
Region: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Restaurant
Hotel Style:
#39 Family Hotels in London
#167 Business Hotels in London
Price Range: $$
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Premier Inn London County Hall
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