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“I didn't stay but would in future” 4 of 5 stars
Review of Premier Inn London County Hall

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Premier Inn London County Hall
County Hall | Belvedere Road, London SE1 7PB, England (Waterloo / South Bank / Southwark)   |  
Hotel amenities
Ranked #105 of 1,073 hotels in London
Northumberland National Park, United Kingdom
Top Contributor
56 reviews 56 reviews
45 hotel reviews
Reviews in 24 cities Reviews in 24 cities
126 helpful votes 126 helpful votes
“I didn't stay but would in future”
4 of 5 stars Reviewed February 14, 2013

Unusually I'm reviewing a hotel I didn't stay in however I felt I had to pass comment due to a recent visit meeting colleagues who were staying there. I was meeting them in the bar (I was at the park plaza westminster) and they were late down. I struggled to find the bar and immediately someone near the check-in machines saw what I was looking for and rather than point me in the right direction actually accompanied me. When I arrrived I looked for my colleagues in the bar and restaurant and then returned to the bar. The barman immediately came over and asked me if he could help. When I explained I was waiting for people he got me a drink and brought it to the table. He then said he had some newspapers and magazines I could read if I wanted to whilst I waited. I thought the service was exellent and it felt to me like a really "lone woman friendly" type of place where you would be very comfortable.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (526)
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Hemelveerdegem, Oost-Vlaanderen, Belgium
1 review
1 of 5 stars Reviewed February 14, 2013

They said Amex was accepted. My card worked perfectly fine, yet the machine refused it.
The room temperature was very bad and could not be adjusted during the night. I was freezing!
The next morning when I mentioned it to the receptionist, he did not action anything.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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WhitbreadHotels, Online Customer Service at Premier Inn London County Hall, responded to this review, February 15, 2013
Thank you for your review. It really matters to us that our guests have a comfortable stay, and I am sorry that on this occasion we failed to provide this. Please be assured that all feedback is very important to us and we would like the opportunity to investigate further. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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manchester
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed February 13, 2013

I hate these "hotels" more every time I have to stay in one. They are not hotels, they are soulless, characterless people storage units. The foyer is designed around a 24hr ATM lobby, the rooms are too cold and the bathroom colder. No fridge, I know this is how they are but why?! No food available after hours and the bar very much shut after midnight although 1am promised. Charges to use the safe, charges for wifi(getting more and more common in so many now though), vending machines of pop and crisps and no humans working... It's the easy jet of "hotels". Breakfast is some kind of hectic hell. All the food we had was cold. Mushrooms chewy and tasteless. So the "hot and tasty" heading seems to be a misnomer. Second worst hotel breakfast I have ever had. And then the queue for the lifts! Of the 3 lifts, one did not work at all whilst I was there. I heard a man ask the only person I saw in the main entrance where the stairs were and she gave him some health and safety speech but didn't tell him where they were. If I hadn't bumped into an old friend at that moment I would have pushed the point myself. The only good point I can think of was that the bed was comfortable.

Room Tip: Go to a different hotel.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn London County Hall, responded to this review, February 21, 2013
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
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Wokingham
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 13, 2013

We stayed here in February 2012. We then had to be as close to both Waterloo Station and the Royal Festival Hall as possible. It was an obvious choice for this February's visit for an RFH concert, even though the proximity criterion no longer applied. We knew what to expect and got it - comfortable beds, good breakfast, attentive staff. It was appreciably more expensive than before and clearly not included within the £29 per room offer. But the prime location is probably the reason, and we did not consider any alternative hotel.

Room Tip: West side (back) faces river and, for some, the London Eye. East side (above entrance) faces street...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martock, United Kingdom
1 review
5 of 5 stars Reviewed February 13, 2013

Excellent service from the team.
Very convenient location.
Very quiet room, we are light sleepers but heard no noise in the nights.
Breakfast selection was good , but hot food was not really hot and on cold plates.
In-room heating was excellent.

Room Tip: The rooms overlooking Belvedere Road give a slightly better outlook.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
5 of 5 stars Reviewed February 13, 2013

I stayed at this hotel with my father 11th and 12th Feb, 2013. It was only a two minute walk from Waterloo Station. The location was excellent, right next to the London Eye and the Thames. One minute walk to Westminster Bridge leading easily to Parliament, Big Ben, Westminster Abbey, etc. The bus stop and tours stop is literally one minute from the hotel, where you can grab a bus to see all the sights, or get the tube from nearby Waterloo. Its great for families as there is a big play area at the side and lots to do for children on the embankment at the front which is lit up beautifully at night.

The rooms are comfortable, warm, nicely decorated, modern and very clean. In room 601 we had a lovely view of the Thames and the London Eye.

All staff were very welcoming, helpful and friendly. The restaurant is lovely overlooking sparkling lighted trees. The menu is varied and the food delicious (especially the ribs and waffles). The breakfast was very good and varied, (even had crumpets and very nice vegetarian sausage which was appreciated). However, although good value, the meal deal menu is limited.

Don't book anywhere else, especially if sightseeing. You will not be disappointed!!!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herefordshire
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 13, 2013 via mobile

We stayed here last weekend with my wife's parents.

I emailed the week before to request nice rooms as this was a Christmas gift from us, also the inlaws 50th wedding anniversary this year. The staff were very helpful in sorting our rooms (Zoltan checked us in early and said we had been allocated good rooms) and we we placed on a high floor and near the end of the corridor as requested.

My inlaws also had a very nice view of the Thames and the Eye from their room.

Great location, very nice bar and restaurant and usual Premier Inn comfort with beds and rooms.

The VIP parking service was also very good. Very professional and friendly service from Xavier. Total confidence in him.

Stayed February 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn London County Hall

Address: County Hall | Belvedere Road, London SE1 7PB, England
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#60 Family Hotel in London
#80 Best Value Hotel in London
#91 Romantic Hotel in London
#148 Business Hotel in London
Price Range (Based on Average Rates): $$
Reservation Options:
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Also Known As:
Premier Inn London County Hall Hotel London
Premier Inn County Hall
County Hall London
Premier Inn London County Hall England

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