The location is wonderful. It is within walking distance to many major tourist sites in London. It is very close to Harrod's Department Store. I felt like I was staying with a relative because of the helpful,friendly service. It is a boutique hotel. My suite was spacious with sofas and a comfortable large bed. The marble bathroom was great and I liked the Kiehl's bath products. The decor was up to date and the hotel had charm and character. The contential breakfast was excellent. It is close to all the sights and shopping but it was quiet and away from crowds. The Wi Fi did not work while I was at the hotel and the staff kept giving me excuses and making it seem like it was my fault that it did not work when this was not the case. I had planned to use Wi Fi to keep in touch with work,home, the people I was meeting,research on restaurants and things to do while in London so this made it difficult. Fix your wifi and it will be the perfect place.

As soon as I arrived, I tried to take a shower and was shocked that the shower did not work. Even more shocking was the response of the lady at the front desk, who said I should just take baths for four days. Last time I checked, a working shower is not a luxury. The worst part was when I asked to be moved to a room with a working shower she said they did not have any other rooms available and was extremely rude and unprofessional. After one night and a terrible breakfast, I ended out staying at a much better hotel for only a small amount more a night. Also the employees can not even give good directions or recommendations. This is a disgrace.
I cant believe that this hotel has such good reviews. The location is good and the decor of the rooms is pretty but that is all on the surface. The truth is that this hotel is poorly managed and that they don't care about the well being of their guests.

Given the opportunity, The Levin is where my husband and I will stay in our next visits to London. It is less than a block away from Harrods. It has 12 rooms, 3 rooms per floor, ending in 2, 4 and 6. 2 and 4 are next to each other. 6 is by the elevator/lift. It is a charming but old lift, which requires the inner door to be closed manually before the outer one is, and that can be a bit noisy. We had a 2, on Basil St side. The room was surprisingly quite big and it even had an "U" shaped sofa area. The bathroom - quite big as well - had toiletries by Bulgari and Kiehl's. The highlight of the hotel, however, was Ashish, the night shift everything/porter/concierge. The Levin has The Capital, its sister hotel, nextdoor, so there is only one staff at night. Ashish surprised us by being proactive, helpful and glad to be so. He always had maps and directions to our POI's printed and waiting for us at reception even if we had not asked for them. Often he offered to run 3 floors up and close the inner lift door so we could catch it on the ground floor. Of course we did not let him, but please remember to close the inner door if you stay there. Breakfast was ok.

This a small hotel that provides great comfort. Very close to Harrods. Uber-wealthy part of town too. Charming reception staff are helpful attentive. The decor is modern with a slight Art Deco feel. Room not large here nor the bathroom in room 26. Very classy toiletries are provided. Noisy air conditioning which after mentioning it on day one reception said a note would be left for maintainance to fix it the next day. However it was not fixed and had to be turned off both nights to allow sleep. On departure I was told the air con had recently been serviced with a look to say: "you're imagining it." With air con turned off it is a peacefully room, the bed is comfortable and a good night's sleep can be had. Although my request when booking for firm pillows was ignored. Only one, vintage lift, so can be a bit of a wait for it. The basement bar and bistro is pleasant with great service and good food. Breakfast is excellent. Large portions here.