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“Close to the train and excellent location!” 4 of 5 stars
Review of Hilton London Paddington

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Hilton London Paddington
4.0 of 5 Hotel   |   146 Praed St, London W2 1EE, England (Bayswater / Notting Hill / Lancaster Gate )   |  
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Ranked #378 of 1,066 Hotels in London
Vancouver, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Close to the train and excellent location!”
4 of 5 stars Reviewed January 30, 2014

I stayed at the Hilton London Paddington while on a business trip in July 2013. First of all, I was only in London for 2 days and my meetings were in the Piccadilly Circus area, thus I needed a hotel that was close to the trains (to Heathrow) and close enough to the city core. The Hilton was the perfect fit - excellent rooms and a great location. The service was also top notch. The only downside to my stay is that there was a construction project underway right across from my room - which was extremely loud and not exactly "eye candy".

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diliana D, Guest Relations Manager at Hilton London Paddington, responded to this review, February 11, 2014
Dear Guest,

Thank you for your review after your recent visit at Hilton London Paddington.
It was a pleasure to see that the quality of service you experienced met with you expectations. We appreciate all your feedback as this helps us to monitor and maintain the level of service we offer as a Hilton Hotel. Thank you for mentioning the great location of our hotel, indeed we are just 15 minutes from Heathrow Airport and connected by footbridge to Paddington Station, the four London Underground lines—Circle, Hammersmith & City, District, and Bakerloo—linked to the station will bring whenever you need.
I am sorry if you have been disturbed by the engineering works going on in Eastbourne Terrace, which is directly adjacent to the Hotel. Unfortunately we don’t have any direct control of the Cross Rail working environment but we have been liaising with the Project Team in order to minimize any disturbance to our guests.
We do hope that we have another opportunity to welcome you back in the near future.
Kind regards,

Guest relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,002 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (321)
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Reykjavik, Iceland
Top Contributor
74 reviews 74 reviews
23 hotel reviews
Reviews in 33 cities Reviews in 33 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed January 30, 2014

Not overly happy with my stay at Hilton this time. Room was great, spacious and had a very good working space which I needed. BUT, upon arrival I went to the gym and had a shower in my room. For some reason the thermostat was adjusted to maximum heat, no big deal so I adjusted it for my comfort. I realized this morning why the previous occupant had tried to squeeze every drop of hot water upon his leaving… there was no hot water! They clearly have issues with hot water supply on peak hours, at least on the 6th floor, or a least in room 629. So, be aware of this when you book and check with the reception if you want a room with hot water.

Room Tip: Not a room with cold shower on peak hours, i.e. 6th floor
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  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diliana D, Guest Relations Manager at Hilton London Paddington, responded to this review, February 5, 2014
Dear Guest,

Thank you for taking the time to post a review on TripAdvisor regarding your recent stay with us.
Please accept our sincere apologies if the hot water in your room was not working during your stay, our maintenance department has been made aware and the problem has been addressed, thank you for providing us with your constructive feedback.
Again, I extend my apologies, and hope you will allow us the opportunity to serve you again in the near future.
The team and I look forward to welcoming you back soon.

Best regards
Guest Relations
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Melbourne, Victoria, Australia
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 30, 2014

We arrived off a long flight from Melbourne. Checked in a 7am and assigned a room straight away. What luxury ! With a Tube Staion right there, it's so convenient. And Paddington Station has convenience stores for newspapers and drinks. I'd stay there again.
Heathrow Express is a bonus. Step off the plane, on to a train, and right in to the hotel !
Woke up next morning and checked out easily, and stepped on to the 10.30am to Hereford.
A good experience and good staff.

Room Tip: Rooms facing out to the street are best.
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diliana D, Guest Relations Manager at Hilton London Paddington, responded to this review, February 5, 2014
Dear Guest,
Thank you for sharing your experience at Hilton London Paddington with TripAdvisor. I am most grateful for you taking the time to provide us with your feedback.
I am glad to note that you found our location an advantage and convenient for all of your travel requirements.
The team and I look forward to welcoming you back soon.
Best regards
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rowayton, Connecticut
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed January 29, 2014

You simply can't beat the location if you are coming in and out of Paddington, either by train to/from the West Country or Heathrow. As it turned out I was arriving late at night from the West Country...had meetings all over London the next day, and was flying out of Heathrow after that. having booked this hotel purely on the grounds of its location I was VERY pleasantly surprised to find a wonderful spacious room, and a truly comfortable bed. Nothing else mattered. Thanks to the Hilton for its attentive and efficient staff and for exceeding all expectations for service when location alone would have been enough.

Room Tip: There is a trade off between noise and temperature. My room was warmer than I like, but I could at...
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diliana D, Guest Relations Manager at Hilton London Paddington, responded to this review, February 5, 2014
Dear Guest,

I am glad you had the opportunity to visit the Hilton London Paddington and I thank you for writing about your stay.
Thank you for sharing your positive comments with us, this will certainly contribute to our team’s motivation and I have gladly passed them on.
We hope that we can welcome you back on your next visit to London.

Best regards
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loughborough, United Kingdom
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 28, 2014

I had an absolute nightmare booking this trip, trying to use Tesco vouchers, the advisor booked the wrong hotel and a comedy of errors ensued. However, we got there in the end and I was thoroughly impressed with the place. We had a 'Queen Hilton Suite' which comprised of an enormous king bedded room, an entrance hall, a massive bathroom with bath and separate shower and a separate twin bedded room with its own bathroom. It was clean with plenty of storage, in an Art Deco style. The suite comes with access to the executive lounge, which was most enjoyable, serving complimentary breakfast, drinks and snacks all day. Nothing was too much trouble for the staff in here, especially the chef who made a big fuss of our children, giving them a chefs hat made their stay! The hotel is directly opposite the tube so great for access in and around the city and has direct access to Paddington station. We had dinner in the restaurant and the food was excellent. I would stay here again and recommend this hotel.

Stayed January 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diliana D, Guest Relations Manager at Hilton London Paddington, responded to this review, February 4, 2014
Dear Guest,

Thank you for taking the time to share your lovely comments regarding your stay at the hotel.
Having read your review it was a pleasure to see that you enjoyed your stay with us and that the quality of service you experienced met with your expectations.
I would most especially like to thank you for your comments about our team; such comments do prove to be a great source of motivation for our team members.
We look forward to welcome you and your children back to the hotel soon.

Best regards
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 27, 2014

Good location due to distance from stations however, hotel seems to take advantage of that and don't really give you all the attention needed. Given the rate that is charged, I would have expected more

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diliana D, Guest Relations Manager at Hilton London Paddington, responded to this review, February 4, 2014
Dear Guest,

Thank you for taking the time to post your comments on TripAdvisor . We appreciate your constructive feedback which certainly allows us to monitor and improve our service and facilities
If you have any further details regarding the problems that you encounter during your stay with us please feel free to contact me on my email address Diliana.dimitrova@hilton.com
I would be delighted to be able to welcome you back on a future date and to have the opportunity to show you our hotel and the service that we provide in a different light.

Best regards
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cergy, France
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 26, 2014

Great hotel. High quality service and amazing location. Only a few yards walking to the Hyde Park. There is a metro station just across the street and an exit from the hotel that leads to the Paddington Train Station. Totally worth it.

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diliana D, Guest Relations Manager at Hilton London Paddington, responded to this review, February 4, 2014
Dear Guest,

Thank you for taking the time to share your lovely comments regarding your stay at the hotel.
It is good to hear you found the hotel a good location for walking to Hyde Park and an advantage when travelling around the city.
We trust you had a great time in London and we will be able to welcome you back.

Best regards
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Paddington

Address: 146 Praed St, London W2 1EE, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate  , Paddington / Maida Vale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#246 Luxury Hotel in London
#274 Business Hotel in London
#274 Romantic Hotel in London
#312 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Paddington 4*
Number of rooms: 365
Official Description (provided by the hotel):
Hilton London Paddington has the luxury of being located 15 minutes from Heathrow Airport and is only a footbridge walk away from Paddington station. From the West End to the theatre District in London, nothing is too far away from this hotel. There is a fitness center and a business center with 18 meeting rooms that can accommodate up to 350 guests. Hilton London Paddington also has Wi-Fi in each of the hotel rooms and throughout the rest of the hotel. When it comes to dining, choose from the Brasserie Restaurant or the late night chic Steam Bar, both of which provide excellent quality cuisine to suit everyone. ... more   less 
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Also Known As:
Hilton London Paddington Hotel London
London Hilton
Hilton Paddington
Hilton London Paddington England

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