Great hotel and great staff. Brian is a great concierge and the bellmen are uniquely helpful. Luis is a gem and recent addition. He even walked us toward our location to be sure we wouldn't get lost. It's a long but pleasant walk down Charing Cross Road to Trafalgar Square, the Royal Horseguards, 10 Downing Street, Westminster Abbey and the Parliament. Very convenient to some of the top plays and musicals. Only two blocks from the British Museum.