I was expecting a nice room at the Colonade, but they obviously overbook to send you to this absolutely terrible hotel. We had to sleep on the floor because the mattress was unsleepable and blood stained! Even the woman in charge admitted that she would not sleep on the bed when we called her up to the room! As we arrived in our room, I needed the bathroom but the toilet had obviously not been cleaned from the previous person as it had horrible stains on it. So I called the reception and asked for someone to come clean it. With a knock on the door a young lady arrives with no cleaning things to magically clean it. She simply took a dry piece of toilet paper and started spreading the pee stains that were still drops around the rim. As I asked her what the heck she is doing, she replied, I am not a cleaning woman. So I asked her to bring me some cleaning spray so I can finally use the toilet. As the lady was there I asked if there was anyway to turn the loud "brumming" noise off coming from the ventilation as it was like being on a cruise ship. We turned all the switches off and the temperature control with no luck, in fact even from the main computer at the front desk it was impossible. The room itself had a small closet that was hanging off and inside was a mini bar and a broken safe. A TV was pointing against the wall in the wrong direction and couldn't be moved so watching anything was impossible unless you stood against the wall. The bath had brown stains, because the tap constantly dripped, but with that said, if it were to be cleaned every day then the brown stains would not have been there. When we complained, we were asked if we wanted to speak with the management, I said yes and the answer was ok but they are not here on weekends. Then although I had already paid they asked for my credit card or a payment. Luckily I had read tripadvisor and denied. The night was an absolute nightmare, the bed itself was nothing but springs, there was absolutely no padding between the springs and the sheet itself. Upon checking I also noticed that the mattress was full of horrible blood stains. When I complained about that, even the lady in charge said she would not and couldn't sleep on it herself! Again I asked for the management to contact me and I demanded a refund for having to sleep on the floor but obviously they have no intention of doing that. I left a message for the management with my email and my telephone number and nobody called. As for the breakfast, even that went wrong. For the two of us we got 5 slices of cold toast, 2 incredibly small croissants and marmalade. The butter was bought after we were finished! Don't be fooled by the location, the nice reception and the wallpaper that make it look like a 3 star hotel, as I wouldn't even give this 2 stars. As for the price in exchange for what you get, disgraceful!!! I highly recommend if you want to enjoy your weekend in London to stay elsewhere and save yourself the anger you will get if you stay here. Even as we left and I said, it's a shame things didn't work out, I know you are only a worker, so have a nice day and bye, the reception lady couldn't even say bye back. Luckily I made a complete video review which is much more detailed and shows you the real state this place is in and everyone can decide for themselves. As for me, I still demand my money back!
- Official Description (provided by the hotel):
- 50 Bedroom deluxe hotel in central London. After a two year closure the long established Tophams Hotel has just re-opened after an extensive £6 million refit as a 50 bedroom luxury hotel situated in the heart of Belgravia, one of the most exclusive and historic residential areas in London. The hotel is close to Victoria Station and Buckingham Palace and there are many restaurants and great shopping areas nearby. Tophams is London's best kept secret. ... more less
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- Also Known As:
- Tophams Hotel London
- The Tophams Hotel Belgravia London, England