We used a travel zoo voucher which cut the price from £26 to £15 per person. A lot of people at the afternoon tea seemed to be using a voucher which possibly in itself is a little bit of a worry.
We have our name to the hostess who asked us to wait whilst she checked someone else in but we were then forgotten as the receptionist took the people who arrived after us in. When they remembered we were waiting we were shown to a table by the window, which had a nice enough view .
We ordered one vegetarian and one regular afternoon tea. We ordered our teas from a choice of maybe 12 teas- green, white, yellow and black teas. Our cake stands arrived with 6 small sandwiches, 2 scones and 4 mini pastries & cakes per person. There was loads of cream but one mini jar of tiptree jam between us . Our tea arrived about 10 minutes after in which time we had already finished the sandwiches!!
We were asked if we needed anything else- it was a little vague what we could have- but I asked for some sandwiches as the first serving was a little small - the equivalent to 2 small slices of bread and the filling was not overly generous. She didn't ask my friend but he asked for some too as she was walking away. These came quickly but all on one plate- 2 salmon, 2 ham, 2 avocado and 2 goats cheese and zucchini. Considering we had asked for vegetarian, if I had been a strict vegetarian I would not have wanted them all mixed up. They were tasty enough sandwiches but a little stingy
On the filling and some of them looked a little scruffy!!
We then went for the scones which were nice but not warm with the cream and jam. The jam lasted for 2 scones and by nowwe had no tea left. It took us 15 minutes to get anyone's attention to request more jam and tea. We were quite neglected and a lot of the staff seemed to be just wandering around the room aimlessly but were not checking on the customers. We got some more jam and asked if we could try some more tea. For some reason the waitress said w could try something different but we had to have a large pot between us rather than 2 different pots. I am not sure if this is a cost cutting exercise but it seemed a little mean!
The tea arrived but our old cups were left there. I asked of it was possible to get a clean cup and he looked at me as if my request was really unreasonable.
The pastries were mixed- the cake tasted stale but the mini lemon meringue and strawberry tart had lovely pastry and was very tasty. I left the chocolate cake but the waitress was quick to remove it before checking whether or not we had finished.
For £15 it was ok but not £26 as there was a lot of rationing going on. Service was incompetent and unlike at other teas, tea was not poured gor you (not even the first cup),we shared a strainer, cups were only changed reluctantly when asked and it was so difficult to get anyone's attention if we neede anything. the female server was nice as was the bar man but some of the others were a little rude especially the very tall receptionist who swung the door back behind her so it almost hit me in the face ( this was after she ignored us)
Also mixing of vegetarian and non vegetarian sandwiches is a little unprofessional and could be an issue for some.
I had wanted to go before seeing the voucher but glad I did not pay full price as not worth that. We will not return to either the hotel or for afternoon tea.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.