Stayed here for one night and was pleasantly surprised. I was meant to have a double room but was allocated a twin room - which was OK as I was staying on my own. The room was also a disabled room, but I think that just meant that the loo had handle rails and emergency switches installed - couldn't see any handle rails around the bath/shower area though? Otherwise the room was lovely, clean and spacious. I would have preferred the room to have had additional floor lamps perhaps as I found the room a bit too dark from dusk with all the room lights switched on. I don't know why the hotel mentions the oversized shower head on their webpage info in the room section - as it just seemed like an ordinary large shower head that you would normally find in someone's home (it's only 6-7 inches diameter). Nothing special in my opinion. 2 sinks are available - one standard-ish sized one by the main door and one tiny one in the bathroom. I never used the one in the bathroom because it was just too small to wash my face in or wash hands in, without getting water on the floor (besides the soap dish was placed by the other sink)- and there was no mirror above it. The sink by the main door is one of them shallow round contemporary sinks - which I also find awkward but it did the job I guess. Ample storage space - 2 large double wardrobes. Kettle, complimentary bottled water, coffee and tea supplied - but unfortunately, no proper cups or mugs. Instead there are 2 cardboard cups, as you would get in a coffee shop. That's fine I think if you want to make a hot drink and take it out with you, but for drinking in your room, well it felt a bit odd to me. And there are 2 plastic disposable cups provided by the sink - not very classy. So no glasses or cups in the room. The TV system is, as many others have mentionned on here, cumbersome and fiddly to use. The beds are very comfortable and I did get a good night's sleep here. The aircon is not noisy and easy to control. There is a safe and a mini-fridge in the room - however the fridge was bare! Why couldn't they have put the bottled water in there? There is a note on the fridge to say that if you want any items, to go down to the 24hr hotel shop downstairs. The room was soundproofed enough to my satisfaction. Sure the front door does bang if you let go, but from the bed, I couldn't hear any noise coming from the hallway, and also could not hear any aircraft noise (although there aren't that many flights from city airport during the weekends).
I made use of the pool, sauna and steam rooms and found these to be in very good clean condition. The hotel should however put signs up saying that you need to activate your card to gain access to the fitness centre. I'm sure that I am not the only person who tries to force open the locked doors! And there needs to be clear signs saying which doors are for the changing rooms and how to lock the doors. Its not very obvious at all. There are towels provided in the swimming pool area so you don't need to bring one down from your room - there were some lockers but there were no keys for them - so perhaps you need to obtain one from reception if you need to have a locker. Most people seemed to wander back up to their rooms in just their swim gear and a towel.
When you check in, you are provided with a breakfast voucher. One per person. The voucher entitles you to any 3 items from the food area, plus any hot drink. Again, its not clear as there is no signage and it's confusing as there are price lists on display, but you can choose from absolutely anything there- the price lists are for those who are not using their breakfast voucher. Pots of porridge, boxes of cereal, sandwiches, paninis, pots of soup, bars of chocolate, bread, bread rolls (i think you're allowed 3 of these), danish pastries, muffins, pain au chocolat, pots of muesli, fruit, tubs of salad etc. Paper bags provided if you want to grab your items and go eat in your room or outside of the hotel - very good idea.
Oh and there are 2 bins in the room - one under the desk and one in the bathroom. The one under the desk is the recycling bin - so you can only put paper, cardboard, plastic in there. All other rubbish has to go into the tiny bin in the bathroom. Why, oh why, could they not put another bin under the desk for other non-recyclable rubbish???! Think I must have walked a fair amount to trek to and from the bathroom just to put the other rubbish away. That , I found, was very annoying.
On checking out, the reception guy was a bit busy, so I thought I would do a self checkout using one of the kiosks. Not only was it a bit slow loading up, but when it brought up my invoice (I had already prepaid), it had a balance of £1.00 to go to some charity. And funnily enough, I could find no way of removing this. So I cancelled it, and went back to check-out at the reception desk. Very annoying.
Otherwise, a great hotel and would stay here again.
- Official Description (provided by the hotel):
- The only hotel directly connected to ExCel London International Convention Centre (ICC), Aloft London ExCel features 252 Guest Rooms and Suites, a w xyz(SM) bar, re:fuel by Aloft(SM) where guests can grab a snack 24/7, and the re:mix(SM) lounge. Complimentary wired and wireless high speed internet access is also available throughout the hotel. ... more less
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- Also Known As:
- Aloft London Excel Hotel London
- Aloft London Excel England