We have recently returned from a weekend trip with family and friends in London. I reserved an Executive twin room at the Grange Tower Bridge Hotel with two queen sized beds. I deliberatively chose this option as I have older teenage daughters and a sofa bed is very uncomfortable.
We arrived on 9th Feb and dropped our bags off earlier in the day . I paid for the room at this stage and was told it would be ready at 2pm. I advised the desk that we would be returning later in the evening as we had a full day with family.
On our return there was some delay in getting the room and we were told that the computers had gone down and our room had been allocated to someone else, however for the same price we could have a lower grade room with a very uncomfortable sofa bed and a complimentary breakfast. When I complained I was offered free dessert as compensation.
I spent a very uncomfortable night on the sofa bed, it being too late to move hotels.
The hotel was very good apart from this, however our weekend was spoilt and the management showed no concern.

we found the location of this hotel to be within easy reach of attractions and transport links.
The rooms were spacious and the facilities above all expectations.
Looking forward to staying there again as it is one of our favourites.

The location of the hotel is ideal, the rooms are meticulously clean, modern and stylish. The only thing for me that let the hotel down bearing in mind that when checking in my credit card was deducted for the whole 4 night duration is that if you want to charge food or drink to your room you Can't!!!!!!!! You could be left in a rather embarrassing situation in front of other patrons whereby you are refused this facility. Reason being you have not given paid up front for facilities or services that you may or may not use. Maybe it's just me but almost felt like a criminal for trying to charge a 5 pound beer to my room!!!!!

Was blown away day 1 but day 2 after finding out to my embarrassment this ridiculous policy I personally now would not choose to stay here again and will make a point that my Team do not either. Not what I expected for the prices paid!!!!

The hotel is just a few steps from tower bridge tube station. If you're catching public transport in, I suggest getting off at the tower bridge station as it's just down the road.

The hotel itself has a very lavish looking foyer. I arrived late at night and was promptly checked in. Unfortunately, didn't have any help hauling my luggage to my room (but didn't ask).

The building itself is very old, so there are loads and loads of doors everywhere. Every corridor and hallway has another door. The inside of the building has very lush carpeting and thick wooden fixtures, making it look a bit like the inside of the Titanic.

The hotel has a restaurant attached which makes for good room service, and there are some items on the menu that are available 24/7. Great! I was starving when I arrived and was able to get a late night meal.

The room I was issued was in a smoking section, but by the time I had hauled my luggage up to the floor and gotten through the maze of doors, I was too tired to ask for a room change. I think it would've been nice to have been asked if I wanted to be in a smoking or non-smoking section when checking in, rather than just assigned to that area.

The walls of the rooms are very thin, so if the person in the next room is having a conversation, you'll be hearing it. Luckily, the hotels guests were predominantly business travellers whilst I was there, so there weren't too many late night disruptions.

The room itself was large, with two queen beds stuck together to make a weird super king bed. It was honestly the largest bed I've ever slept in, but I didn't need all of that. Still, it was a nice luxury.

The room had a very large LCD in it, a pants press, a small bar fridge and the normal amenities. The bathroom offered a range of rose smelling soaps (which were actually quite nice for free hotel stuff!). The bathroom was a bit outdated, with the shower being in the bathtub. The bathtub was rather large itself, big enough to bath in comfortably, but it did look a bit old.

I didn't use the other facilities of the hotel, but the concierge was especially helpful and provided me great tube directions. There was also a free computer+printer available to print out flight tickets, which was great.

I checked a bunch of booking sites before reserving my room, but the website itself had a prepaid special on last minute bookings. The price was far better than anything else I could find online and I feel like I scored a bargain. Because it was prepaid, the bar fridge was locked (I didn't need it anyway). The hotel left free complimentary bottled waters in my room, and I felt this was sufficient.