Overall very friendly staff, comfortable, spotless clean rooms and hotel, and good value restaurant and bar. Ideally located for events in the area and all that Greenwich has to offer.
Seven of us stayed overnight here as a base for going to a show in Docklands.
Booking was simple with Premier Inn. I preferred to phone up as booking for a group and that was no problem.

Welcome was warm but a little confusing with the booking computer crashing. Some of the group tried to use the rapid check in facilities which loom large in the foyer which caused a palava.
On reflection and reading some reviews Check in and out seems to cause difficulties. As the staff are so friendly and efficient it must be the systems they have to use so Premier Inn need to review that process and experience. I wonder how many people actually use the automated booths?

Our rooms seemed recently overhauled. Everything was new and clean.
Staff were more than helpful throughout, especially in the restaurant and bar. Really friendly.
We decided to eat in and that turned into staying there for the bar later.
The food was excellent value considering location, as would expect from this chain. Perhaps slow coming out and not quite hot enough, a small gripe. The manager got involved to speed things along even though she should have been going home!
The bar was perfectly stocked throughout with an appropriate selection of bottled and draught ales, lagers etc at remarkably good value again.

We should have taken the breakfast but foolishly thought it expensive at £8ish. We then spent far more for the worst meal I had in a long time at a well known chain Irish pub. Never mind...

Overall a good experience and I would definitely go back, and tend to find similar quality at this Hotel group

Stayed in this hotel for just one night after visiting London for an event in the Excel centre. Easy to find from the DLR station, just turn right on the main road after exiting the station and is few minutes walk. Handy for the Maritime Museum, Cutty Sark and pubs and restaurants nearby. Good quality and comfy room with excellent food and friendly staff. We like this hotel for its value and proximity and it is comfortable and well run.

We stayed here on a trip to London for my birthday as I usually adore premier inns, but we were disappointed by this one; the check in was fine and our room was giant and clean. However, the room was very very hot, we turned the heating down but this made no difference s we turned it down further before turning it off, the heat really unsettled our baby and she didn't sleep at all, she just wanted to feed because she was so hot. I tried to phone reception a few times but didn't get an answer, when I finally got through the receptionist turned the heating down somehow, but it quickly became far too cold. I phoned back and mentioned the 'good night sleep guarantee', I was told we could get a refund on check out but nothing else was done about our room.
Breakfast was ok, but the hot food selection was very limited, there were a lot of empty dishes considering it wasn't busy. On check out the receptionist told us we should have asked to change rooms ( in the middle of the night with a four month old!) as they knew the heating in the room was broken ( why give it to someone then?) but we did get a refund when I said we weren't offered a room change. All in all we got about 90 mins sleep so it wasn't a successful birthday treat! I would use Premier Inns again but not this one.

Very friendly staff . Nice welcome. Rooms large and very clean. Good food : price/quality. Excellent and friendly and helpfull service.
Near to places to visit in Greenwich and good located near underground/DLR
Daily specials in the restaurant were special for 3 days, better change it every day !