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“heating broken in room hardly any sleep, redeemed slightly by refund” 2 of 5 stars
Review of Premier Inn London Greenwich

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Premier Inn London Greenwich
43-81 Greenwich High Road, London SE10 8JL, England   |  
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Rooms from £69
Ranked #112 of 1,073 hotels in London
Egham, United Kingdom
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
“heating broken in room hardly any sleep, redeemed slightly by refund”
2 of 5 stars Reviewed March 4, 2013

We stayed here on a trip to London for my birthday as I usually adore premier inns, but we were disappointed by this one; the check in was fine and our room was giant and clean. However, the room was very very hot, we turned the heating down but this made no difference s we turned it down further before turning it off, the heat really unsettled our baby and she didn't sleep at all, she just wanted to feed because she was so hot. I tried to phone reception a few times but didn't get an answer, when I finally got through the receptionist turned the heating down somehow, but it quickly became far too cold. I phoned back and mentioned the 'good night sleep guarantee', I was told we could get a refund on check out but nothing else was done about our room.
Breakfast was ok, but the hot food selection was very limited, there were a lot of empty dishes considering it wasn't busy. On check out the receptionist told us we should have asked to change rooms ( in the middle of the night with a four month old!) as they knew the heating in the room was broken ( why give it to someone then?) but we did get a refund when I said we weren't offered a room change. All in all we got about 90 mins sleep so it wasn't a successful birthday treat! I would use Premier Inns again but not this one.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn London Greenwich, responded to this review, March 8, 2013
Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oostende Belgium
1 review
5 of 5 stars Reviewed February 27, 2013

Very friendly staff . Nice welcome. Rooms large and very clean. Good food : price/quality. Excellent and friendly and helpfull service.
Near to places to visit in Greenwich and good located near underground/DLR
Daily specials in the restaurant were special for 3 days, better change it every day !

Room Tip: If you want to change room, don't hesitate to ask the reception!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Leeds, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 26, 2013

Staff at this hotel were great, all very helpful and very friendly. Hotel was very clean and great location for the DLR to get into London quickly. Would highly recommend to anyone wanting a cheap hotel with great rooms and service for a stay in London.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Luton, United Kingdom
Top Contributor
65 reviews 65 reviews
26 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 25, 2013

We stayed at this hotel on thursday 21.03.13. The room and receptionist were great on checking in.
The bar staff were very friendly and helpful.
When putting my little one in his bed for the night we did notice a slight draught coming through the window. We pulled the bed away from the window and placed him in the spare one that was made up.
In the middle of the night around 1.30ish he woke up upset and was very cold, he immediatley got in our bed to warm up, but this ruined our night sleep.On checking out we were asked how our stay was, we replied that we had a bad night due to the fact our little one waking up so cold. With this the receptionist (VAL) just laughed. I was not amused or impressed with this reply more than likley due to the bad night. Then VAL said why did we not call down to reception to change rooms, At 1.30 you are not wanting to move to different rooms.
Very disappointed in the customer service from this receptionist and really has tainted our experience from the other premier inns we have stayed at.

Room Tip: Do not stay in room 216 if you have little ones.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Runcorn, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2013

Very friendly service with a smile , great food , stayed 2 nights , everyone in our party of 8 commented how good the service and stay was.Rooms were clean and warm , bath was fabulous.Service in restaurant excellent.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worthing, England, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 25, 2013

Went at end of half term with 4 kids to take 2 to the one direction concert at the o2. Great location for this as the DLR is quick and easy to canary wharf where the o2 is only one underground stop - this was great coming back as we were only on (a very packed) tube for about 2mins. The hotel was very busy with lots of families with the same idea but the hotel coped really well. We had reserved dinner online so were seated fine - it did get very busy later on. Restaurant food was reasonable and not london prices! The location was excellent very convenient for the DLR. The breakfast was excellent - really good value as all kids ate free - and was replaced quickly when it ran out. Rooms were spotless and comfortable. All the staff were very helpful and polite. I would def stay here again and recommend to others,

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesbrough
1 review
3 of 5 stars Reviewed February 25, 2013

I have stayed in many Premier Inn hotels and am usually happy as you can generally expect excellent service and cleanliness.

This was not the case with this hotel. My room was filthy (room 309, avoid it), the bedroom had a strange smell, musty and dirty and the bathroom was terrible, even down to dirty marks on the toilet bowl.

I have never had to complain about a Premier Inn before.

I also went for dinner to be told after a 10 min wait, with one other person in the place all of the things not available on the menu. It was difficult to choose and then after ordering, the waitress, hovered by my table and whipped the plates away in the instance of desert before i could even put the spoon down.

I am afraid to say, I could not recommend this Premier Inn and I am not the sort of person who ever writes bad reviews.

The one positive aspect to this hotel were the reception staff, who were helpful and very personable and actually the only reason I did not follow up with a complaint.

I would say to other, I have stayed in lots of Premier Inns with no issues, find another theres lots in London, avoid this one I am afraid.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn London Greenwich

Address: 43-81 Greenwich High Road, London SE10 8JL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Restaurant Wheelchair access
Hotel Style:
#31 Best Value Hotel in London
#56 Family Hotel in London
#76 Romantic Hotel in London
#249 Business Hotel in London
Price Range (Based on Average Rates): $$
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Also Known As:
Premier Inn London Greenwich Hotel London
Premier Inn London Greenwich England

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