Staff at this hotel were great, all very helpful and very friendly. Hotel was very clean and great location for the DLR to get into London quickly. Would highly recommend to anyone wanting a cheap hotel with great rooms and service for a stay in London.

We stayed at this hotel on thursday 21.03.13. The room and receptionist were great on checking in.
The bar staff were very friendly and helpful.
When putting my little one in his bed for the night we did notice a slight draught coming through the window. We pulled the bed away from the window and placed him in the spare one that was made up.
In the middle of the night around 1.30ish he woke up upset and was very cold, he immediatley got in our bed to warm up, but this ruined our night sleep.On checking out we were asked how our stay was, we replied that we had a bad night due to the fact our little one waking up so cold. With this the receptionist (VAL) just laughed. I was not amused or impressed with this reply more than likley due to the bad night. Then VAL said why did we not call down to reception to change rooms, At 1.30 you are not wanting to move to different rooms.
Very disappointed in the customer service from this receptionist and really has tainted our experience from the other premier inns we have stayed at.

Very friendly service with a smile , great food , stayed 2 nights , everyone in our party of 8 commented how good the service and stay was.Rooms were clean and warm , bath was fabulous.Service in restaurant excellent.

Went at end of half term with 4 kids to take 2 to the one direction concert at the o2. Great location for this as the DLR is quick and easy to canary wharf where the o2 is only one underground stop - this was great coming back as we were only on (a very packed) tube for about 2mins. The hotel was very busy with lots of families with the same idea but the hotel coped really well. We had reserved dinner online so were seated fine - it did get very busy later on. Restaurant food was reasonable and not london prices! The location was excellent very convenient for the DLR. The breakfast was excellent - really good value as all kids ate free - and was replaced quickly when it ran out. Rooms were spotless and comfortable. All the staff were very helpful and polite. I would def stay here again and recommend to others,