As my Japanese mother put it: "This is not authentic Japanese food, but it's very nice." She also praised the very friendly service which I have to agree on.
I dine regularly at Wagamama because the service is quick, friendly and the food is always good. The dishes are served fresh once prepared, which means that everyone gets their dishes at different times, but it means your dish is always fresh and hot.
My favourite main dish recently has been the Miso Noodle Soup which is slightly spicy and very big, so it will fill you even when you're at your hungriest. It's also perfect for warming you up on these cold winter evenings. But I have also enjoyed the Chicken Katsu and Yakisoba on separate occasions. The specials are also great value for money.
I praise the service at Wagamama, because it's consistently professional and friendly. On my first visit, they asked me what I thought of my meal. I had big praise for the main dish but was honest about my starter, which I thought was an odd combination of flavours and I didn't enjoy. It wasn't meant as a complaint, I reassured her that I enjoyed my meal nonetheless, but when I received the bill, she had removed the unsatisfactory dish from my bill. I was very pleasantly suprised so I left the amount for this dish as a tip instead. Whilst I don't expectt this all the time, it did show that customer's enjoyment is important to them. I go at least twice a month ever since then.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.