Nice enough hotel and the staff were pleasant but perhaps we were expecting more of the rooms, eating areas and food but it wasn't the top end establishment we were hoping for. I guess it just goes to show you can't always believe what you read. If our expectations weren't so high this hotel would probably be a three star rating as opposed to the four given here. So don't let this review put you off if you want a decent hotel then go for it because nothing was seriously wrong here, as I said I guess we are used to that little extra. PS: because it was Xmas the food was generally for the masses, not the best.

We were extremely happy with our afternoon tea experience at the Rubens. Although it was pricey, it was worth it. From the moment we stepped in the door the service was outstanding. The food, the tea and the champagne were excellent. We were seated by the window and could watch the comings and goings of the Buckingham Palace Mews. The staff was extremely hospitable and did not rush us out the door. I highly recommend it!

This was my first stay at the Rubens at the Palace. I chose this hotel based on its proximity both to public transportation (Victoria underground) and the locations where my work engagements were (around Westminster, a perfectly do-able walk from the hotel).

I had booked a double room on the Mews side. It turned out that, due to some technical problems on that floor, the Internet connection wasn't working. Because of this I was moved up to the 4th floor to a slightly larger room. The Internet connection was very fast and reliable from there.

My stay was very comfortable and pleasant. It was a working trip and I appreciated the office supplies in the desk (stapler, post-it notes, tape, hole puncher, highlighters, etc.) as well as the fast and reliable Internet connection. Staying on the Mews side was lovely. In the mornings the royal horses were brought out (presumably to exercise them) and I loved hearing the clopping of the hooves on the street below. The staff was very friendly and helpful.

I'd definitely stay here again.

Just returned from a couple nights stay at the Rubens and found the hotel to be excellent.All the staff from the doorman to the waiting staff were all very helpful, friendly and efficient.I would have no hesitation to reccommend this to anyone wanting a first class stay in London.Special thanks to Dave.