We were looking for a hotel that was smaller, service oriented, comfortable, reflected the British rather than a "sanitized" hotel atmosphere, and in a great location. The Rubens at the Palace perfectly fit our hopes and expectations. The staff were exceedingly attentive and helped to make our visit worry free and enjoyable. The breakfast, although not included in the room price, was a great way to start the day. We look forward to staying here again when we return to London. Thank you Rubens' staff!