I booked to stay for 6 nights at the Rubens. It was a great location, right across Buckingham Palace and very near the Underground at Victoria Station. However, the service was as poor as being in the outhouse or in a motel. They did not replace the toiletries in the bathroom. Even when reminded about that, the toiletries were replaced ONCE. I felt that they forgot that I used the bathroom! The front desk service was spotty- there were helpful ones and there were ones that just ignored you. Perhaps because there was a big group that they were attending to, but that should not be an excuse.

This is my fifth stay at the Rubens on business and I am never disappointed. It's in a great location opposite Buckingham palace and round the corner from Victoria station (from which you can get anywhere on the tube or bus). The service at the front desk is always excellent and I am always impressed how well they treat their guests, new and old. It has a lovely bar area and the food is good. The rooms are decorated a mixture of traditional and modern and are a good size with everything you would expect. I'll definitely be staying here on my next visit!

In October 2012 I also stayed at this hotel, paid less, but got a bigger room (including vouchers to get a drink in the hotel bar). So a little disappointed to find out that I now got a very small room for a higher charge, and no "welcome" drinks in the hotel bar.

This was my first visit to London and it was terrific! I spent five nights at The Rubens with my husband and we both very much appreciated everything this hotel had to offer. The room was on the smaller side, but the decor was tasteful, it was very clean, and the king size bed was very comfortable. The staff were so welcoming and courteous. The hotel was perfectly situated insomuch as it is located a couple blocks from Victoria Station,shopping is very close, and Buckingham palace is just across the street. The concierge was ever-so-helpful in suggesting restaurants, pubs, arranging tours, getting our cabs, quick to handle luggage.... The cost was reasonable, free wifi, and the breakfast was fantastic. This will be a hotel that I will revisit! Thank you to all the staff for being so accommodating.