This is my fifth stay at the Rubens on business and I am never disappointed. It's in a great location opposite Buckingham palace and round the corner from Victoria station (from which you can get anywhere on the tube or bus). The service at the front desk is always excellent and I am always impressed how well they treat their guests, new and old. It has a lovely bar area and the food is good. The rooms are decorated a mixture of traditional and modern and are a good size with everything you would expect. I'll definitely be staying here on my next visit!

In October 2012 I also stayed at this hotel, paid less, but got a bigger room (including vouchers to get a drink in the hotel bar). So a little disappointed to find out that I now got a very small room for a higher charge, and no "welcome" drinks in the hotel bar.

This was my first visit to London and it was terrific! I spent five nights at The Rubens with my husband and we both very much appreciated everything this hotel had to offer. The room was on the smaller side, but the decor was tasteful, it was very clean, and the king size bed was very comfortable. The staff were so welcoming and courteous. The hotel was perfectly situated insomuch as it is located a couple blocks from Victoria Station,shopping is very close, and Buckingham palace is just across the street. The concierge was ever-so-helpful in suggesting restaurants, pubs, arranging tours, getting our cabs, quick to handle luggage.... The cost was reasonable, free wifi, and the breakfast was fantastic. This will be a hotel that I will revisit! Thank you to all the staff for being so accommodating.

I highly recommend this hotel. The service and kindness of the staff was top notch. Everyone was so kind and helpful. I felt like the hotel was my home not a hotel. The friendliness and great service impressed me the most. Also I found the best place for food in London was at this hotel. It wasn't cheap but the quality was great. I loved the breakfast - food and atmosphere was so elegant. Tom at the Concierge desk helped with advice, directions, theatre & booking tours. Loved the location. It was safe walking as a woman alone at night around Buckingham Palace area. I loved my room right away. It was a twin or king sized room.

I couldn't find Quality Street chocolates anywhere so I asked the front desk to find where I could buy some and they bought me a large container and I found it waiting in my room.

When you don't know your way around London, they are happy to help with everything. I felt so well taken care of there. The hotel has the English experience I was looking for with an intimate feel. It's not a vast steel and chrome businessman's impersonal hotel.

I'll definitely stay there again.