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“Great Location~Great Property!!” 5 of 5 stars
Review of The Rubens at the Palace

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The Rubens at the Palace
4.0 of 5 Hotel   |   39 Buckingham Palace Road | Victoria, London SW1W 0PS, England (Westminster)   |  
Hotel website
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Hotel amenities
Special Offer
4 nights for 3
Ranked #80 of 1,049 Hotels in London
Certificate of Excellence 2014
Arkansas
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
“Great Location~Great Property!!”
5 of 5 stars Reviewed January 3, 2013

This is really a very nice place to stay in London! Everyone ~ and I mean Everyone!! was so very nice and helpful! It was a great first experience in London ~ they did everything possible to make our stay comfortable and helped us with all aspects of our experience. I needed an opinion on where to exchange money ~ no prob! We needed directions ~ no prob! They stored our luggage until time for checkin and we were able to have coffee in the lobby bar without any room to charge it to and it was no prob!! It was a very busy time for this Hotel during the Christmas season ~ but that did not decrease the service that we received. I wish that I remembered every name of each person that helped up enjoy our stay ~ but, I would be safe to say that everyone was great!! Very very upscale property! If you enjoy quality ~ you will enjoy this Hotel~the bed is a marshmallow of comfort!! Bathroom very nice ~ amenities provided were high quality. We were very happy with our time at the Palace!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,690 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (557)
Date | Rating
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 2, 2013

We had a fantastic time staying at the Rubens , everyone was so friendly , nothing was too much trouble for all the staff .
We were welcomed by Laura and she was lovely , very genuinely interested in our stay .
The hotel is sumptuous and our room was actually a suite , very , very spacious and everything was there for our use .
Will definitely stay again .

Room Tip: Our room was at the back and heard no noise , but all rooms are secondary glazed .
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey, UK
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 22, 2012

We stayed for two nights just before Christmas with our son and found the hotel very clean with courteous friendly and helpful staff. We found the location being close to Victoria suited us well and good in terms of connections for shopping, sights, theatre etc. Also very quiet room despite the fact it was alongside a busy road. Breakfast was also good. We found the value as compared to other hotels of similar quality/location was good. We would stay here again

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Tyneside
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed December 21, 2012

Service – 1st class.
Naturally friendly and professional staff, which is usually rare to find in large city hotels.
Room – Deluxe double. Very comfortable bed and pillows. Luxurious furnishing, padded material on the walls instead of wallpaper, heavy high quality bedding and curtains. The shower was very powerful and the bathroom was stylish with powerful water flow when filling the bath. Big thick white dressing gowns and new slippers are provided free of charge. There is also free internet access in your room. A nice touch was that the remote controls are sanitised after the last user and placed in plastic bags ready for the next guest.
Breakfast was fantastic, served on tables with crisp white cotton table cloths and napkins. Buffet style with all the usual hot and cold selections, but there were also waiters to serve toast, freshly squeezed fruit juice, tea and coffee. Another nice touch was that your poached and fried eggs are cooked in front of you and done in advance.
Location is perfect, 2 minute walk from Victoria train and underground station and the same distance to the front of Buckingham Palace. It’s also only about a 20 minute stroll to Westminster Abbey, Big Ben and the river from the hotel and again it’s a similar distance in the opposite direction to Harrods. We didn’t eat in the restaurant only because we had booked a meal in China Town which was only five minutes away in a taxi (cost approx. £8 on a busy Saturday evening).
I really would recommend this hotel as it ticks every box you can think of.

Room Tip: Room 411 is a king size room and overlooks the Royal Mews
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fraserburgh, United Kingdom
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 20, 2012

Had a super weekend. The location was ideal and we could walk to lots of sights. The young concierge on the door was very helpful and really friendly. Actually there were two , both super. Bar was stuffy and the service wasn't great, you had somebody take an order then someone else bring it then someone else take the next order and so on so no real continuity. I think its nice to have someone you know or get to know dealing with you for the evening. Breakfast was great and apart from the bar and prices which were way over other hotels of a similar standard, we had a great weekend

Room Tip: They are small . we upgraded to an executive double ... still small but very clean and nice. You hav...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsbridge, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 19, 2012

Amazing value for money. Staff were very attentive from the moment we walked in the door. Rang the room to check everything was ok and checked in person the next day. Facilities were all you needed for a brief stay. Room was clean and old but fashionable style. Breakfast was excellent, with a large variety to choose from including options for the most health conscious persons. The concierge was very helpful with directions and local attractions and was always on hand to hail a taxi. All in all a very satisfying trip to the Hotel.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 18, 2012 via mobile

This was my third stay at The Rubens. I love this hotel and will be back in November 2013 for another visit. The staff is so accommodating and professional, and the rooms are great - quiet and comfortable. I've stayed in rooms with twin beds (traveling with my mom) and with a king bed (solo). The location can't be beat with Victoria Station 5 minutes away walking, or a quick cab ride to any other place. Try to get a rate with breakfast included. For a quick bite, try the bar area, which has a very relaxing atmosphere.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Rubens at the Palace

Address: 39 Buckingham Palace Road | Victoria, London SW1W 0PS, England
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#27 Family Hotel in London
#55 Romantic Hotel in London
#71 Luxury Hotel in London
#99 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Rubens at the Palace 4*
Number of rooms: 173
Official Description (provided by the hotel):
Traditional, Edwardian-era hotel, originally built as a debutante hostel for nearby Buckingham Palace. ... more   less 
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Also Known As:
The Rubens At The Palace Hotel London
Rubens At The Palace London
Rubens Palace
The Rubens At The Palace London, England

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