What a wonderful hotel! From the moment we arrived and our dog was greeted by his name without us even telling anyone there what it was at the time, to the day we checked out, the staff could not have been more welcoming. Everyone made an effort to be of help. The breakfast was superb, with plenty of choice, and the eggs were cooked to order. Even the breakfast chairs were really comfortable. The bed was the most comfortable we have ever slept in away from home, and the bedding of just the right warmth. The best thing was that our dog was treated like royalty, the hotel provided a wonderful bed for him, bowls, snacks, toys, a stay certificate, a special menu for dogs, a bedcloth and signs to hang on the door with his name on telling others not to disturb him. There are plenty of parks to walk dogs withing 5 minutes walk. It was nice and quiet at night and yet the hotel was quite busy. We will definately be returning whenever we can.

Postives:
- Great location
- Rooms are a good standard (if a little small)
- Decent breakfast

Negatives
- Occassional muddled service
- Some areas are beginning to look a little aged
- V.expensive bar (even for central London)

This was our second visit to the Rubens. The hotel is lovely in every way. Our room was very comfortable, the breakfast excellent, and the bar meal in the evening was just what we needed. We particularly find the staff so nice. They are all very friendly and extremely efficient as well. Everything is thought of in the room, including a welcome note, and the newspaper is there to read in bed in the morning. The location is so good, and we very much enjoyed visiting the Queen's Gallery, just across the road. We hope to be able to return. Thanks to everybody for looking after us so well.

I stayed here for two nights recently on a business trip. The location is good for transport links, and it has a certain charm. I suspect its quite good WFM for London, but I dont stay there enough to say for certain. It was fine, my only grips are (a) decor is a little cheezy/1970s - pink floral wall-paper, somewhat faded. The whole place need a revamp really. (b) breakfast buffet was rather miserly. One thimbleful of OJ (why do UK hotels assume we all drink children's potions?) and some toast. It was like breakfast at a boarding school. My double room was Ok, but rather small. (again I think this is a London thing).