We stayed at the Cranley in September, choosing it after many, many hours of pondering hotels on various online sites. It was a great choice, and mucho thanks to Trip Advisor and TA's patrons for highlighting it.
We passed by some of the other hotels during our stay and were so happy we'd chosen the Cranley. Its location is great. it's near enough to a major road to have easy access to restaurants (including a great Indian restaurant just 3 doors down, excellent for those nights when you're just too weary to go any farther). But Old Brompton Rd. is only a medium-sized major road, so the Cranley still feels like it's in a neighborhood. The underground is a bit of a walk, but a nice walk, and very convenient to lots of lines. The staff was very helpful, even though the London taxis didn't always cooperate. And the room--we had a smallish room on the 2rd floor--was a great combination of beauty and comfort, which made it just perfect for restoring us after a long long day of touring. One small thing: if you bring your laptop, ask ahead to make sure there's a working connection. In our room, the connection wasn't operational. The hotel offered a room switch, but it was to a lower-ceilinged room of essentially the same size, and we decided it wasn't worth the effort of moving.

The Cranley was a superb boutique hotel. The staff was friendly and helpful and provided many amenities, including afternoon tea, drinks and snacks during late afternoon hours. The rooms were very clean and included flat screen TVs. They were also big enough with ample closet space and a nice sized marble bathroom with quality toiletries provided.

It is in a beautiful neighborhood and within a five minute walk to the subway and a Starbucks! Many restaurants surround the hotel.

The only downside is that each time you leave, you must surrender your key to the front desk. When you return, you buzz to get in and they give your key back.

I spent a weekend with my boyfriend in the Cranley recently. I booked the romantic package which amongst other things promised an executive double room and Penhaligans bath oil, scented candle and body lotion. Our room was a standard room and not an executive room, I have no doubt about that. It was lovely but very small and did not have a half canister bed, which is apparently the case with their executive rooms. I let this go on the basis that the bed was still lovely and we had a nice view onto the street. When we arrived the bath oil was in the room, but no candle and no body lotion. It is quite embarrassing to have to ask for these things but as they were quoted as part of the package, I did . The candle arrived that evening with the maid service, but I was told by the maid that the 'body lotion' which they had promised was the stuff in the little mini bottles in the bathroom, along with shampoo, shower gel etc (which is surely a standard thing!). I had one tiny bottle of lotion which I was supposed to accept as part of the package!!. My boyfriend then asked the concierge who reiterated the maids explanation - I should have made more of a fuss but I didn't want to seem greedy. I know it is just a small thing but I thought it was a little misleading to advertise this part of the package if they were not intending to follow through with it fully. The package was not cheap and the deciding factor to go with it was the added extras they were offering.
Apart from this, I would recommend the Cranley, it is a lovely hotel in a lovely area and the champagne and scones etc are a really lovely touch - I just wish they had stuck to their word when it came to the little things - as they do make a difference!

This was simply the most amazing place I have ever stayed in my life. We had a Suite on the roof top, overlooking London, and the view was spectacular. There is nothing better than sitting with your friends enjoying some drinks (from the fully-stocked "honor" bar) in the Hotel Lobby. The Receptionist, Dominic, really went out of his way to make us feel at home. We arrived early in the morning, rang the call button on the front door, and he instantly recognized who we were.
You should stay at the Cranley Hotel for the hospitality and the amazing service - you will not regret it.