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“Reasonable hotel in a good location” 4 of 5 stars
Review of Cranley Hotel

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Cranley Hotel
4.0 of 5 Hotel   |   10-12 Bina Gardens | South Kensington, London SW5 0LA, England (South Kensington)   |  
Hotel amenities
Ranked #261 of 1,049 Hotels in London
Certificate of Excellence 2014
Totana, Spain
Top Contributor
114 reviews 114 reviews
29 hotel reviews
Reviews in 49 cities Reviews in 49 cities
67 helpful votes 67 helpful votes
“Reasonable hotel in a good location”
4 of 5 stars Reviewed June 18, 2014

This hotel is well situated for visitors to the South Kensington museums and the Royal Albert Hall. It is less than 10 minutes walk from Gloucester Road tube station.

The Hotel is not large, and has bedrooms on a number of floors, but does not have a dining room or restaurant. A simple breakfast is provided, juice, coffee/tea and bread/croissant which can be taken either in the room or in the reception area/lobby. Some food is also available later in the day, to be taken in the room. There are a number of restaurants within reasonable walking distance.

The room we had for two nights was quite small, with little free space, but the furnishings were of a good standard and the bed was comfortable. There was air conditioning, a safe, and adequate hanging space and hangers for clothes. The bathroom was adequate with over the bath shower.

We found the staff to be friendly and informative. If needing to stay in this area in the future we would seriously consider using this hotel again.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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560 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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English first
Collingwood, Australia
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 15, 2014

Had a one night stay, wish it had of been longer! Great location, walking distance to tube stations, great restaurants and pubs, Albert&Victoria museum, Hyde Park.

Having read some of the negative reviews, I was pleasantly surprised. Check-in was friendly and efficient, the lobby/lounge area was gorgeous. The building is old, so of course there will be wear and tear in certain places and bathrooms will be smaller, it's to be expected! Great size room (I was on my own, but size would have been more than adequate for 2), room has mini-bar, desk and sitting chair, small but adequate bathroom (shower with bath), good shower pressure and hot water (although I overheard another guest complaining about lack of hot water).

No issues with wifi in room (including ability to skype).

Good breakfast but if it's not included in your room price, go local, as the add-on price is quite expensive. If the weather is nice, have breakfast on the front patio. Lovely way to start the day.

If you want old world English charm with personalised service, this is the place for you!

Stayed June 2014, traveled solo
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Seattle, Washington
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 13, 2014

Our family stayed at the Cranley Hotel for a week last summer. It is a lovely hotel in a charming, safe neighborhood. There are several neighborhood restaurants nearby and it is close to several Tube stations. We had two rooms and had requested them to be close to each other because we didn't want our children to be too far away. I had called the week prior to confirm and was told it would not be a problem. Unfortunately when we arrived we were place on different floors. The lady at the front desk told us if we had called the morning of our check-in they would have been able to arrange the rooms better. Other than that, the staff was pleasant, the rooms were nicely decorated and clean. We were on the top floor and it was a little warm in the evening but cooled down nicely at night. The basic breakfast is a choice of pastries, juice and coffee but they will cook you a hot breakfast. We chose to go out for breakfast because the hot breakfast was quite expensive.

Room Tip: Call the morning of check-in to request a quiet room or if you have specific room needs. Rooms on t...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 11, 2014 via mobile

Location is accessible to bus and tube stations. Nicely decorated lobby. Friendly staff.
Room is small, bathroom is very compact to the point of suffocation. Carpet is dirty, furniture is old, bed is uncomfortable, noise is disturbing, wi fi is horrible!

  • Stayed June 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manhattan Beach, California
Top Contributor
81 reviews 81 reviews
42 hotel reviews
Reviews in 56 cities Reviews in 56 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed June 4, 2014

We stayed here one night after the hotel we had originally booked had plumbing problems and they transferred us to this hotel. There is a small, comfortable lobby and sitting room with a very warm and friendly staff. They lead us to a room on the same floor, just to one side of the lobby. It was through a double set of doors so noise was not a problem. Unfortunately, the window overlooked an ugly brick wall and storage area. The carpet in the lobby as well as our room was quite worn and dirty and there was a large rip in the carpet in our room. Also, the room was extremely small, with no real storage space for suitcases. We put them in front of the closet door. However, it did impede the opening of the room door a bit. There was just nowhere else to put them. The bathroom was quite small and somewhat difficult for a senior citizen to climb over the side of the bathtub to get into the shower. One other difficulty was that although there was a hair dryer in the room there was no electrical outlet in, or near the bathroom to plug it in. So, I plugged into one over the desk and used the reflection on my laptop as a mirror! Not the best of circumstances, but the best idea I could think of at the moment! There was no restaurant in the hotel but a continental breakfast was offered in the lobby or room. The hotel was located in a lovely area but unfortunately was not quite as comfortable as we would have liked.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Manhattan Beach, CA
Top Contributor
196 reviews 196 reviews
46 hotel reviews
Reviews in 89 cities Reviews in 89 cities
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed June 3, 2014

We ended up in this hotel after our original booked hotel had plumbing problems. We were transferred via cab to this location on the opposite side of Hyde Park. The room (608) on the main floor was very small with hardly enough room for our two suitcases. The staff were extremely pleasant, professional, and willing to provide any accommodations which were reasonable. Upon on arrival they provided coffee and later in the evening champagne and canapes were offered in our room or in the classically decorated sitting room. The location is about a 10 minute walk from the Kensington tube station.There is sufficient desktop space and a small closet. We were surprised to discover that the carpet in our room was stained/spotted and torn as was the carpet in the public sitting room. Internet access was spotty and we were unable to log onto a number of websites. Breakfast is available either in your room or in the public sitting area. The double bed was very comfortable with good pillows. The bathroom is small.

Room Tip: Select a room on the ground floor, if available, rather than in the basement or upstairs.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siena, Italy
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 27, 2014

The rooms where very comfortably finished, in fact I would go as far as to stay the bed was one of the most comfortable I have ever slept in. Situated very centrally, the Cranley is excellent for a London weekend I would not hesitate to reccommend it.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cranley Hotel

Address: 10-12 Bina Gardens | South Kensington, London SW5 0LA, England
Location: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Airport Transportation
Hotel Style:
#193 Luxury Hotel in London
#205 Business Hotel in London
#243 Romantic Hotel in London
#347 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cranley Hotel 4*
Number of rooms: 36
Official Description (provided by the hotel):
Sitting quietly on an attractive South Ken side street, The Cranley Hotel in London is the perfect townhouse-from-home. With its mahogany antiques, Regency-period palette and prettily embroidered bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and tea-taking. ... more   less 
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Also Known As:
Cranley Hotel London, England

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